Customize fields in the approval message for change request

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Customize the body message for a change request approval sent in Microsoft Outlook.

    Antes de Iniciar

    Role required: oam_admin

    Procedimento

    1. Navigate to All > Actionable Messages > OAM Definition.
    2. Click OAM Change Approval.
    3. In the OAM Container section, customize the following fields as required:
      1. Title: Title of the Outlook approval notification.
      2. Requester info: User who created the request.
      3. Request Details: This field can be customized. You can also add additional fields as per the requirement.
    4. Click Update.

      The approval message is displayed in Microsoft Outlook as shown below. Click View Approval Request to view the request in ServiceNow instance.

      Change approval in Microsoft Outlook