Translate knowledge articles using Dynamic Translation

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use machine translation to automatically translate knowledge articles into different languages.

    Antes de Iniciar

    Add a custom Localization Framework setting to enable machine translation.

    Role required: Localization requester to request translations

    Por Que e Quando Desempenhar Esta Tarefa

    Dynamic Translation uses the ServiceNow® Localization Framework to translate knowledge articles into different locales without any manual intervention.

    Procedimento

    1. Navigate to All > Knowledge > Articles.
    2. Select the articles you want translated.
    3. Select Request Translations.
      Nota:
      .Check the validation list to ensure that all articles to be translated have been validated. For more information, see Bulk Translation for knowledge articles.
    4. In the Request Translations dialog box, select the languages into which you want the articles translated.
    5. Select Submit.
      Dynamic Translation automatically initiates a translation process and creates a translated article.

    Resultado

    The selected articles are translated in selected languages and marked as version 0.01. The article can be accessed from the Knowledge [kb_knowledge] table.