--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Resolving errors # Resolving data replication errors in Instance Data Replication {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura Resolve errors and monitor the status of Instance Data Replication (IDR) replication sets. ## Monitoring and diagnostic checklist {#common-issues-idr__section_ojj_4s4_rkb} When you notice that the system is not replicating data, you can use the diagnostics checks to investigate the problem. To monitor the overall health of all replication sets, see [IDR Monitoring dashboard](https://servicenow-prod.fluidtopics.net/8d2wZVBTLr7g8i2RdOrsSw "Monitor the status of active producer and consumer replication sets, scheduled jobs, seeding requests, license usage, or scheduled replication through the Instance Data Replication (IDR) Monitoring Dashboard.").{#common-issues-idr__table_dsk_121_mkb__entry__2} | Check | Description | |-|-| | Monitor || | [Check connectivity](https://servicenow-prod.fluidtopics.net/4tgXgyhUKwypAq51i_CuYQ "Verify the status of services and the connection between your instance and the Instance Data Replication (IDR) message queue.") | Test your IDR instance connectivity to determine the connectivity of your instance to the message queue. | | [Check IDR monitoring dashboard to see if replication jobs are active](https://servicenow-prod.fluidtopics.net/8d2wZVBTLr7g8i2RdOrsSw "Monitor the status of active producer and consumer replication sets, scheduled jobs, seeding requests, license usage, or scheduled replication through the Instance Data Replication (IDR) Monitoring Dashboard.") | For the dashboard to properly display replication set information, these IDR scheduled jobs must be available and running on your instance: * Hermes Metrics Collection * Hermes Periodic Purge * Hermes Topics Util * IDRConsumerJob * IDRDeltaConsumerJob-\ * IDRHeartbeatJob * IDRMetadataConsumerJob * IDRProducerJob * IDRSeedingProducerJob {#common-issues-idr__ul_vhc_3jl_vkb} If any of these jobs are missing or not running, contact Customer Service and Support. Nota: The system only creates the IDRDeltaConsumerJob-\ when a consumer instance subscribes to a producer instance that is outside the local datacenter. | | Producer replication set || | Check activation of the producer replication set | If the status of your producer replication set is In Draft, click Activate. | | Check consumer subscription approval | Review the consumer access requests for your producer replication sets. A consumer replication set must request access before it can receive replication data. | | [Check producer replication log errors](https://servicenow-prod.fluidtopics.net/CeSOi8ev46WY~7P62Shm_A "Identify Instance Data Replication (IDR) errors by viewing the metadata for messages between producer and consumer instances, payload error logs, and message logs.") | Identify IDR errors by viewing the metadata for messages between producer and consumer instances, payload error logs, and message logs. | | Consumer replication set || | Check activation status of the consumer replication set | If the status of your consumer replication set is In Draft, click Activate. | | [Check if you need to synchronize replication sets](https://servicenow-prod.fluidtopics.net/9X_JYhhGZTaE5T7FYMmSQg "Review the status field to check if synchronization is working correctly on the Instance Data Replication (IDR) consumer instance.") | A synchronization issue occurs when a producer instance doesn't send data or a consumer instance doesn't receive data. Synchronization errors appear in the Status field on the consumer instance as Replication Error. | | [Check your consumer replication set status](https://servicenow-prod.fluidtopics.net/vAV7BKX9O~3bipdCtuCHow "Review the status of your consumer replication set and research error messages to identify or fix Instance Data Replication (IDR) replication issues.") | Review the status of your consumer replication set and what that means for your replication. | | Error and status messages || | [Check replication or replication metadata log errors](https://servicenow-prod.fluidtopics.net/CeSOi8ev46WY~7P62Shm_A "Identify Instance Data Replication (IDR) errors by viewing the metadata for messages between producer and consumer instances, payload error logs, and message logs.") | Identify IDR errors by viewing the metadata for messages between producer and consumer instances, payload error logs, and message logs. | | [Check status messages](https://servicenow-prod.fluidtopics.net/vAV7BKX9O~3bipdCtuCHow "Review the status of your consumer replication set and research error messages to identify or fix Instance Data Replication (IDR) replication issues.") | Review these status messages with recovery information. | [Tabela 1. IDR diagnostics checks] {#common-issues-idr__table_dsk_121_mkb} * **[Run Instance Data Replication diagnostics](https://servicenow-prod.fluidtopics.net/4tgXgyhUKwypAq51i_CuYQ)** Verify the status of services and the connection between your instance and the Instance Data Replication (IDR) message queue. * **[Review synchronization errors in Instance Data Replication](https://servicenow-prod.fluidtopics.net/9X_JYhhGZTaE5T7FYMmSQg)** Review the status field to check if synchronization is working correctly on the Instance Data Replication (IDR) consumer instance. * **[Discover replication delays in Instance Data Replication](https://servicenow-prod.fluidtopics.net/rLt_AK9RL1Ucvo9a10UPpw)** Monitor possible data replication issues by using the Instance Data Replication (IDR) Monitoring Dashboard. * **[Fix seeding errors in Instance Data Replication](https://servicenow-prod.fluidtopics.net/j4uJneK_vxvBamjc0GJUQg)** Retry Instance Data Replication (IDR) seeding on tables with seeding errors, which occur from network problems and failed inserts, so that you don't have to do a full seeding. * **[Identify Instance Data Replication errors](https://servicenow-prod.fluidtopics.net/CeSOi8ev46WY~7P62Shm_A)** Identify Instance Data Replication (IDR) errors by viewing the metadata for messages between producer and consumer instances, payload error logs, and message logs. * **[Configure error notifications in Instance Data Replication](https://servicenow-prod.fluidtopics.net/VPTbnbeHwayKdMp_p0Xu8A)** Notify one or more users when errors occur in Instance Data Replication (IDR). * **[Consumer replication set status in Instance Data Replication](https://servicenow-prod.fluidtopics.net/vAV7BKX9O~3bipdCtuCHow)** Review the status of your consumer replication set and research error messages to identify or fix Instance Data Replication (IDR) replication issues. * **[Instance Data Replication XML stats](https://servicenow-prod.fluidtopics.net/HuGzDZJNreC9gJA6E2R0mQ)** Extract Instance Data Replication (IDR)-related data from your instance to monitor replication status. **Conceitos relacionados** * [Comparing replicated data between instances in Instance Data Replication](https://servicenow-prod.fluidtopics.net/uj~KUWxRCf8snANRam~Njg "Find missing or mismatched records by comparing replication data between instances in Instance Data Replication (IDR).") * [Deploying a replication configuration from one instance to another in Instance Data Replication](https://servicenow-prod.fluidtopics.net/V2oUTv2IGnVbc7DLiiS~Dg "Copy a replication configuration from one instance to another through an update set in Instance Data Replication (IDR).") * [Cloning options with Instance Data Replication](https://servicenow-prod.fluidtopics.net/WnUvTDhYLLjJd7q1RGTU7g "Ensure that certain tables are preserved or excluded to clone your database from one instance to another successfully with Instance Data Replication (IDR).") * [Monitoring replication status in Instance Data Replication](https://servicenow-prod.fluidtopics.net/8d2wZVBTLr7g8i2RdOrsSw "Monitor the status of active producer and consumer replication sets, scheduled jobs, seeding requests, license usage, or scheduled replication through the Instance Data Replication (IDR) Monitoring Dashboard.") * [Monitoring queues in Instance Data Replication](https://servicenow-prod.fluidtopics.net/mSF2iX3Air~ZAU7YOA0_xQ "Monitor the replication record queue, message produced queue, message consumed queue, and the messages processed for all replications sets through the Instance Data Replication (IDR) Queue Dashboard.") * [Avoiding insert and update errors in Instance Data Replication](https://servicenow-prod.fluidtopics.net/5qFy3GBdi~852fGrH8vXJw "You can avoid insert and update failures in Instance Data Replication (IDR) by specifying a class name filter in the producer replication set.") **Tarefas relacionadas** * [Manage consumer access to replication data in Instance Data Replication](https://servicenow-prod.fluidtopics.net/eTzua78es2Fbt9JJW6383Q "Approve a consumer's request to access replication data in Instance Data Replication (IDR).")