Before a knowledge reviewer can start performing the AQI review, you must assign an AQI checklist to a knowledge base.

Antes de Iniciar

You can only assign a checklist to a knowledge base when the weight of all questions in the checklist is equal to 100. Each knowledge base can have one assigned checklist. However, a checklist can be assigned to more than one knowledge base.

Role required: knowledge_admin or admin

Por Que e Quando Desempenhar Esta Tarefa

Procedimento

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Click a knowledge base to which you want to assign a checklist.
3. On the Knowledge Base form, click the search icon in the Checklist field and select the AQI checklist to apply.
4. Click Update.

O que Fazer Depois

After you assign an AQI checklist to a knowledge base, you can start performing AQI reviews.