---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge article creation from an incident

# Knowledge article creation from an incident {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Enable users to quickly and easily reuse information from an incident in a knowledge
article.
Perform the following steps to enable creating a knowledge article from an incident. You can
create a knowledge article from an incident using Incident KCS Article template. For more
information, see [Create a knowledge article from an incident
using an article template](https://www.servicenow.com/docs/access?context=create-a-knowledge-article&version=australia&pubname=australia-it-service-management&ft:locale=en-US).
* **[Create field mapping from an incident to a knowledge article](https://servicenow-prod.fluidtopics.net/vV9wKKR7~sNFeDy2aU7HEg)**   
  Copy information from an incident into a knowledge article by creating custom mapping between the Incident table and the KCS article table.
* **[Add a property to enable creating knowledge article from incidents](https://servicenow-prod.fluidtopics.net/GNBITlQ3bFcQd122GEA_Sg)**   
  Add a property, which is required to allow users to create a knowledge article from an incident.
* **[Create a UI action to enable creating knowledge articles from incidents](https://servicenow-prod.fluidtopics.net/eqt8jSl~_Zf8au8IAQVRow)**   
  Create a UI action to add the Knowledge check box to the Incident form.