---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Using Notify with On-Call Scheduling

# Using Notify with On-Call Scheduling {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

When using both Notify and On-Call Scheduling, you can
send On-call escalation notifications as SMS messages, in addition to
emails.  
Configure the following items to use Notify with On-Call Scheduling:

* You must add at least one Notify phone number to the On-Call Group number group. This group is configured by default to handle inbound SMS responses (via On-Call: Check Assignment Response) that accepts or rejects an on-call assignment and to handle outbound voice calls (via On-Call: Assign by Acknowledgement Voice) to accept or reject assignments.
* You must configure workflows, such as the On-Call: Assign by Acknowledgement to drive escalations via SMS and Voice.
{#c_NotifyWithOnCall__ul_lxc_hzt_rs}
* **[Set up Notify with On-Call Scheduling](https://servicenow-prod.fluidtopics.net/pxgkFwnnTFXcdnvXkf357w)**   
  You can configure on-call scheduling to use Notify functionality to send SMS alerts and assign users to tasks based on the SMS responses.
* **[Controlling the on-call communication channel with Notify](https://servicenow-prod.fluidtopics.net/TQMYLWY7K4QDqOd0O3~O8A)**   
  Configure On-Call Scheduling with Notify to always use a user's preferred communication channel.
* **[Call a user from the WebRTC UI](https://servicenow-prod.fluidtopics.net/wHvMYGYxD24q3RR3XQmeGQ)**   
  Make outbound calls and receive a voice call in the browser through the WebRTC interface from On-Call Schedules landing page, Roster and Escalation Details dialog box and on-call calendar.
* **[Key differences between on-call scheduling with NotifyNow and with Notify](https://servicenow-prod.fluidtopics.net/tkphZ3urejsTDIoew1q2Mw)**   
  There are key differences between on-call scheduling with NotifyNow and on-call scheduling with Notify.