Add a property to enable creating knowledge article from incidents

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Add a property, which is required to allow users to create a knowledge article from an incident.

    Antes de Iniciar

    Role required: admin

    Procedimento

    1. In the Filter navigator, enter sys_properties.list.
    2. Click New.
    3. Fill in the following fields.
      Tabela 1. System Property form
      Field Description
      Name enable_kcs_incident
      Description Enable Knowledge Centered Services (KCS) for Incident Management.
      Type true|false
      Value true
    4. Click Submit.