---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add a scripted extension point for Connect Support chats

# Add a scripted extension point for Connect Support chats {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Implement the ConversationServerInteractionService extension
point, which enables you to create custom scripts that use context variables from pre-chat
surveys presented to requesters in the Agent Chat
client.

## Antes de Iniciar

Role required: admin

## Procedimento

1. Navigate to AllSystem Extension PointsScripted Extension Points and select the ConversationServerInteractionService scripted extension point.
2. Click the Create implementation related link to create a new custom script include.
3. In the Script Include form, create the code that uses the pre-chat context variables to route chats to the appropriate Connect Support queue.
4. Click Update.

## Resultado

The custom script is created and registered against the ConversationServerInteractionService scripted extension point.