---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set the frequency of knowledge gap analysis

# Set the frequency of knowledge gap analysis {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Set the frequency of the scheduled job for your task to automatically run knowledge
gap analysis.

## Antes de Iniciar

This task describes the process for setting the frequency of knowledge gap analysis.

Instead of doing the configuration through this
procedure, consider using a guided setup. Navigate to KnowledgeAdministrationGuided Setup, click Get Started, and then scroll to the
Knowledge Demand Insights section.

Role required: admin

## Procedimento

1. Navigate to AllKnowledge Demand InsightsScheduled Jobs.
2. In the Scheduled Jobs list, select the scheduled job for your tasks in the Name column.
   * For customer service cases, select \[Knowledge Curation\]: Generate Case Clusters.
   * For incidents, select \[Knowledge Curation\]: Generate Incident Clusters.
   * For HR cases, select \[Knowledge Curation\]: Generate HR Case Clusters.
   * For tasks other than customer service cases, incidents, and HR cases, create another scheduled job. For more information, see [Create a scheduled
     job](https://www.servicenow.com/docs/access?context=t_CreateAScheduledJob&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
   {#run-gap-analysis-periodically-demand-insights__choices_ogw_2hr_fkb}
3. On the Scheduled Script Execution form, either accept the default value of running the analysis once a quarter (every 90 days) or change the frequency.  
   Nota:  
   For best performance results, try not to perform knowledge gap analysis more frequently than once a month.
4. Click Update.  
   Nota:  
   If the application scope is not set to Knowledge Management - Machine Learning, a warning message appears and the Update button is not available. Click the word here at the end of the message to change the scope and click Update.
5. **Opcional:** To run the job immediately, click Execute Now.

## Resultado

The knowledge gap analysis is repeatedly run at the duration as configured in the scheduled job.

## O que Fazer Depois

Create assignment rules to assign knowledge gap feedback tasks. For more information, see [Assign knowledge gap feedback tasks to content authors](https://servicenow-prod.fluidtopics.net/~CxkcPb0DhATohW5fEFiiA "Create assignment rules to assign knowledge gap feedback tasks to authors or groups of content creators.").
**Tarefas relacionadas**   

* [Analyze knowledge gaps from a demand insights dashboard and create knowledge gap feedback tasks](https://servicenow-prod.fluidtopics.net/K9q_KVdLe5nOOToVezLH9g "Use the demand insights dashboard for your tasks to analyze candidate knowledge gaps and create knowledge gap feedback tasks.")