Configure Slack for a communication task

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure Slack as a mode of communication for a communication task to send direct message to the users.

    Antes de Iniciar

    Role required: sn_comm_management.comm_plan_admin or admin

    Install the Collaboration Services for Task Communications Management plugin (sn_tcm_collab_hook) from ServiceNow Store.

    Procedimento

    1. Navigate to All > Incident > Communication Plan Definitions.
    2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
    3. Open the communication task definition for which you want to add Slack as the mode of communication.
    4. Click the Add Channel – Slack related links.
    5. Click Submit.
      Slack gets added as a communication channel for the communication task.