---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Send an SMS alert from a task

# Send an SMS alert from a task {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Notify to send information related to a call
through SMS alerts from a task record.

## Antes de Iniciar

Role required: notify_view, or itil

## Por Que e Quando Desempenhar Esta Tarefa

Ensure that there are Notify phone numbers (E.164 or short code) in number groups with SMS workflows.

Use glide.enable.notify_on_task property to
enable Notify integration for Task table and its extensions. Entering phone number
in glide.notify.task.phone_number property is equivalent to
setting glide.enable.notify_on_task to true.

## Procedimento

1. Navigate to any task record such as an incident or a change request.
2. Click the Send SMS related link.
3. In the From choice list, select the phone number from which you want to send the SMS message.
4. Select and add the participants to whom you want to send the SMS message.  
   All users from the User Contacts list in the incident communication plan are in the Recommended section by default.  
   The dialog box displays the
   Recommended and Selected participants you selected to send an SMS message.
5. To select ad-hoc participants, choose one of the following actions.

   | Opção | Descrição |
   | Click the reference lookup icon and select the relevant user | Click Add to selected. |
   | Enter the participant's phone number | Click Add to selected. |
   |-|-|

   {#t_SendAnSMSFromATask__choicetable_b2f_p4c_lq}
6. After the participant list is finalized, type the message you want to send to the participants in the Message field and click Send SMS.
{#t_SendAnSMSFromATask__steps_ofr_pcv_ps}

## Resultado

Any SMS records created from a task are associated with that task. You can view associated SMS messages from the task record in the SMS Messages related list. You might need to configure the form to add this related list.
**Tarefas relacionadas**   

* [Start a conference call from a task](https://servicenow-prod.fluidtopics.net/oGKokmWviN4_3~b4pOjK2A "Use Notify to start conference calls from a task record.")
* [Manage conference calls on task](https://servicenow-prod.fluidtopics.net/efpIUDAD12ZUQFLChwyPFw "Add and manage multiple participants on the conference including self-joining in to the conference call and end the conference call when the discussion is over.")