---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge blocks authoring in Agent Workspace

# Knowledge blocks authoring in Agent Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.  
You can perform the following knowledge blocks-related tasks in Agent Workspace:

* [Create a knowledge block for
  a knowledge base](https://servicenow-prod.fluidtopics.net/oK~UDCINwBUA3t45akyvYA "Create a knowledge block for a knowledge base in Agent Workspace to reuse a piece of content in knowledge articles in that knowledge base.").
* [Manage all unpublished and published
  knowledge blocks authored by you](https://servicenow-prod.fluidtopics.net/QGXliareRxKOP74Vkpba8w "Publish a knowledge block to make it available to add to knowledge articles.").
* [Add knowledge blocks
  to a knowledge article](https://servicenow-prod.fluidtopics.net/ZjH2y6WFj_NOFB3fQKZzPQ "Add a knowledge block to a knowledge article in Agent Workspace.").

  When adding a knowledge block to a knowledge article,
  you can also add knowledge blocks to any fields associated with an article template if
  used for an article.
* [Retire a knowledge block not used in any
  knowledge articles](https://servicenow-prod.fluidtopics.net/O3PeNPzXHdFMn88KoS~jKA "Retire a published knowledge block if you no longer want it to be available for users to view or search.").
{#knowledge-blocks-authoring-agent__ul_oc1_xqw_kjb}