Add a knowledge article link to a post or reply

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use the ID of a knowledge article to post it as a reply to a Live Feed conversation.

    Antes de Iniciar

    Role required: none

    Procedimento

    1. While composing a post or reply, type the ID of the knowledge article you want to link to.
      You do not need to identify the knowledge article ID as a hyperlink. Live feed recognizes it as such and automatically converts it into a link when the message is posted.
    2. When you are finished entering your message, click Post or Reply.
      Figura 1. KB link
      KB link