Map related articles

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Discover similar information across articles on a topic while viewing an article. You can manually map related articles or have the application automatically present related articles using machine learning (ML) algorithms.

    Antes de Iniciar

    Role required: knowledge

    To edit the article, you must have knowledge contributor access for the associated Knowledge Base.

    Por Que e Quando Desempenhar Esta Tarefa

    If you have manually mapped related articles when editing an article, those articles are listed in the Related Articles section on the knowledge article view page before the related articles that are predicted thorough the Knowledge Management similarity solution.
    Nota:
    An administrator can train the solution definition for Knowledge Management within the Predictive Intelligence feature to find related articles. For more information, see Train the similarity solution for Knowledge Management to find related articles.

    This task provides steps to manually map related articles when editing an article.

    Procedimento

    1. On the ServiceNow AI Platform, open the knowledge article for which you want to map related articles.
    2. On the Knowledge form, click the Related Articles related list.
    3. Click Edit.
    4. On the Edit Members form, move the desired articles from the available articles in the Collection column to the Related Articles List column.
    5. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Articles section on the article view page, and then click Save.
      Nota:
      Knowledge administrators can configure the number of articles shown in the Related Articles section using the instance options.