---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Drag a file into a Connect conversation

# Drag a file into a Connect conversation {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Drag and drop functionality in Connect Chat and Connect Support provides an easy way
to share external attachments and links or items from within your instance.

## Antes de Iniciar

Role required: none

## Por Que e Quando Desempenhar Esta Tarefa

You can drag several things from within an instance, including items from the
application navigator, records or breadcrumbs from lists, and Visual Task Boards
from the My Task Boards page.

## Procedimento

Drag an item in a Connect mini window.  
To drag a record from a list, drag the reference icon (![Reference icon]()), the record number, or a reference column value.

Connect accepts the
same file extensions as the platform. For more information, see [Add and manage attachments](https://www.servicenow.com/docs/access?context=t_AddingAnAttachment&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).