Machine learning solutions for Knowledge Management
Machine learning in Knowledge Management helps improve knowledge governance and quality of your knowledge base.
Machine learning in Knowledge Management has the following benefits:
- Improves the quality of your knowledge base by avoiding duplicate articles and makes the knowledge base more Knowledge-Centred Service (KCS) compliant.
- Suggests related articles to help you solve an issue or resolve a question.
- Identifies knowledge gaps and improves content of your knowledge base using the Knowledge Demand Insights feature.