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sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

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ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

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---

# Machine learning solutions for Knowledge Management

# Machine learning solutions for Knowledge Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Machine learning in Knowledge Management helps improve knowledge governance and
quality of your knowledge base.  
Machine learning in Knowledge Management has the following benefits:

* Improves the quality of your knowledge base by avoiding duplicate articles and makes the knowledge base more Knowledge-Centred Service (KCS) compliant.
* Suggests related articles to help you solve an issue or resolve a question.
* Identifies knowledge gaps and improves content of your knowledge base using the Knowledge Demand Insights feature.
{#machine-learning-km__ul_qrm_qyk_d3b}
* **[Predictive Intelligence for Knowledge Management](https://servicenow-prod.fluidtopics.net/bsQd9a2TIwMxqMUiHZ6Dlw)**   
  The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.