---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Request a knowledge base

# Request a knowledge base {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

If existing knowledge bases do not fit your needs, you can request a new knowledge
base through the service catalog. If the request is approved, you are added as the owner of
the new knowledge base.

## Antes de Iniciar

Role required: none

## Por Que e Quando Desempenhar Esta Tarefa

If no knowledge base exists that fit your needs, all users can request a new knowledge base.

## Procedimento

1. Navigate to AllSelf-ServiceService Catalog.
2. Select Can We Help You?.
3. Select the Request Knowledge Base catalog item.
4. Enter the reason you want the knowledge base, and a name for the knowledge base.
5. Click Submit.

## O que Fazer Depois

You are notified when the request is approved or rejected. If the request is
approved, you are added as the owner of the new knowledge base. You can then assign
managers and manage articles in the new knowledge base.

Knowledge bases created through this request process are inactive by default, so you
must activate the knowledge base to make it available for users.
**Tarefas relacionadas**   

* [Assign a knowledge base manager](https://servicenow-prod.fluidtopics.net/8bzNooDJHSRgaXJ5o28p5A "You can assign users as managers of a knowledge base.")
* [Add a knowledge article to featured content](https://servicenow-prod.fluidtopics.net/NOn_L0tl3ndva7ar6bovmw "Add a knowledge article to appear in the Featured content section of the knowledge homepage and at the top of knowledge search results page.")
* [Create a knowledge article](https://servicenow-prod.fluidtopics.net/IUAjocBtyBuUWt_uguc1eQ "Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization.")