Configure knowledge base tile widget instance options

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Configure widget instance options for the knowledge base tile widgets on the Knowledge Management Service Portal homepage.

    Antes de Iniciar

    Role required: sp_admin or admin

    Por Que e Quando Desempenhar Esta Tarefa

    The homepage uses the Knowledge Bases Browse widget to display knowledge base tiles.

    Procedimento

    1. Navigate to the Knowledge Management Service Portal homepage.
    2. Control + right-click a knowledge base tile.
    3. Click Instance Options.
    4. Configure the desired settings for the knowledge base tile widgets.
      Instance option Description
      Title The title that appears above the knowledge base tiles. The default is Explore our Knowledge Bases.
      Bootstrap color The color of the widget.
      CSS Custom configurations that determine the look and feel of the elements in the widget. For more information, see Service Portal SCSS Primer.
      Order By The order in which the knowledge base tiles appear on the homepage. Use any field on the Knowledge table. If this field is empty, tiles are displayed in alphabetical order. Other available options include article_count.
      Reverse Order Enable this check box to display knowledge base tiles in the reverse order.
      Post Question Label The label on the button used to post a question. The default is Ask a Question.
      Create Article Label The label on the button used to create an article. The default is Create Article.
      Post Question URL The parameters that appear in the URL when posting a question.
      Create Article URL The parameters that appear in the URL when creating an article.
    5. Click Save.