Add new request items

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use ServiceNow's web-based interface to add new items to a request.

    Antes de Iniciar

    Roles required: Only an administrator or a user with the catalog_admin role can add a new item to a submitted request.

    Por Que e Quando Desempenhar Esta Tarefa

    Modifying a request does not resubmit it to the approval process.

    Procedimento

    1. Navigate to All > Service Catalog > Open Records > Requests and open an existing request.
    2. Click Add New Item.
      Nota:
      The Add New Item button appears only if the current Request state is Pending Approval. After the request is approved, this button is no longer available and you will not be able to add new items.
    3. In the dialog box that appears, choose an item and a quantity to add.
    4. Click OK.