Associate a knowledge article with a taxonomy category

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Associate a knowledge article with a taxonomy topics to create a uniform classification structure across different kinds of content.

    Antes de Iniciar

    You must have contribute access to the knowledge base that contains the knowledge article.

    Role required: knowledge

    Por Que e Quando Desempenhar Esta Tarefa

    The taxonomy feature enables you to link an article to one or more topics from multiple taxonomies. It helps you maintain a unified content categorization across content types such as catalog items, knowledge articles, and community posts. For more information, see Unified taxonomy for Employee Center
    Nota:
    You can associate only articles in the Draft, Review, or Published state.

    Procedimento

    1. Navigate to All > Knowledge > Articles.
    2. On the article page, click the article you want to associate to a taxonomy topic.
    3. In the Assigned Topics related list, click Add.
      Nota:
      As an admin, you may need to configure the form to include the Connected Content → Knowledge in the related list. Click the form context menu icon context menu icon and navigate to Configure > Related Lists. Using slushbucket, add the Connected Content → Knowledge.
    4. Select a Taxonomy category from the list in the topic picker dialog box.
      The screenshot displaying topic picker pop-window to associate knowledge article with a taxonomy category.
    5. Select a topic from a topic picker list and click OK.

    Resultado

    The selected article is associated with a taxonomy category for better content browsing.