Assign a knowledge base manager

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • You can assign users as managers of a knowledge base.

    Antes de Iniciar

    Role required: knowledge_admin, or admin

    Procedimento

    1. Navigate to All > Knowledge > Knowledge Bases.
    2. Select a knowledge base you manage.
    3. In the Managers field, click the unlock icon.
    4. Add one or more users.
    5. Click Update.
      After you save the knowledge base record, users selected as managers automatically receive the knowledge_manager role if they do not have it already.

    O que Fazer Depois

    You can remove a knowledge base manager by removing that user from the Managers field. If the user is not a manager of any other knowledge base, the knowledge_manager role is removed from that user.