---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/servicenow-platform

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Add an affected product to a knowledge article in Agent Workspace

# Add an affected product to a knowledge article in Agent Workspace {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Add affected products to a knowledge article to view the products associated with the
knowledge article

## Antes de Iniciar

The Knowledge Product Entitlements plugin (com.snc.kb_product_entitlements) must be activated to use the Knowledge Product Entitlements application. Installing this plugin adds the Affected Products related list to the Knowledge form. For more information, see [Knowledge product
entitlements](https://www.servicenow.com/docs/access?context=c_KnowledgeProductEntitlements&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

You must have
contribute access to the knowledge base that stores the knowledge article for which
you want to add affected products.

Role required:
agent_workspace_user

## Por Que e Quando Desempenhar Esta Tarefa

This task provides steps to add affected products to a knowledge article in Agent Workspace. You can also add affected products to a knowledge article using the Knowledge Management application in the ServiceNow AI Platform interface. For more information, see [Add a related product to a
knowledge base or knowledge article](https://www.servicenow.com/docs/access?context=t_AddRelatedProdToKBOrArticle&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

## Procedimento

1. Navigate to AllAgent WorkspaceAgent Workspace Home.
2. Go to ListsKnowledgeAll Articles.
3. Click the link to the knowledge article for which you want to add a related product.
4. On the Knowledge form, in the Affected Products related list, click New.
5. On the Knowledge Related to Products form, in the Configuration item field, click the search for record icon (![Search for Record icon]()).
6. In the Configuration item dialog box, click the related product.
7. Click Save.
{#add-affected-products-agent__steps_a12_cmn_jjb}
**Tarefas relacionadas**   

* [Edit a knowledge article in Agent Workspace](https://servicenow-prod.fluidtopics.net/CdElsUZS4t4uiTC_Pa5vHA "Edit knowledge articles within a knowledge base in Agent Workspace to update information shared across your organization.")