Delete request items

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Use ServiceNow's web-based interface to delete items from a request.

    Antes de Iniciar

    Role required: admin

    Por Que e Quando Desempenhar Esta Tarefa

    All users can delete items from their own requests any time prior to delivery. Modifying a request does not resubmit it to the approval process.

    Procedimento

    1. Navigate to All > Service Catalog > Open Records > Requests and open an existing request.
    2. In the Requested Items related list, select the check box beside the item to delete.
    3. In the Actions choice list, select Delete.

      ServiceNow recalculates the price and delivery date for the order.