Synchronize user groups for a technology management offering

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 2 min. de leitura

    • Synchronize group assignment attributes on entire CI classes and individual CIs by creating a dynamic CI group for use by a technology management offering.

    Antes de Iniciar

    Role required: itil and itil_admin

    Por Que e Quando Desempenhar Esta Tarefa

    Directly set the Support group, Change group, or Managed by group attributes in a technology management offering. The settings are applied to all CIs that are associated with the technology management offering.

    In addition to the method described in this procedure, you can use the CI Class Manager to set any CI property value. If the Support group, Change group, or Managed by group value is set in the technology management offering, the value specified by the technology management offering takes precedence. For more information, see CI Class Manager.

    Nota:
    The Managed by Group setting identifies the group that manages a CI class (ensuring that it is complete and correct). It might or might not be the same group as repairs an individual CI.

    Procedimento

    1. Navigate to All > Configuration > CMDB Groups and create a new CMDB group.
      See CMDB groups for details.
    2. Navigate to All > Configuration > Dynamic CI Groups.
    3. Create a new dynamic CI group and associate it with the CMDB group that you created.

      CMDB: Create a dynamic CI group.

      See Service Delivery domain in the CSDM model for more information on dynamic CI groups.

    4. Navigate to All > CSDM > Technical Service Offering and create a new technology management offering.
      See Service Delivery domain in the CSDM model for more information on technology management offerings.
    5. Navigate to the CI Relationships table, select New, and then enter the following values:
      • Parent: Select the technology management offering that you created.
      • Child: Select the dynamic CI group that you created.

      Create the relationship between the technology management offering and a dynamic CI group.
    6. Select Submit.
      You have created a relationship between the technology management offering and the dynamic CI group.
    7. Navigate to All > CSDM > Technical Service Offering and open the technology management offering that you created.
    8. Enter values in the following fields:
      • Support group
      • Change group
      • Managed by group

      Create a Technology management offering.
    9. Right-click the header and select Save.
      A message confirms that data synchronization has been enabled for the fields.
    10. The values that you specified are applied to the related dynamic CI group and all associated CIs.
      Nota:
      If a new CI is added to the class, the data will be synchronized only after the scheduled CSDM Data Sync job is completed. If you need to synchronize the data immediately, navigate to Scheduled Jobs > CSDM Data Sync and select Execute.