The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. These knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution.

Get started

ExploreExplore Knowledge Management	ConfigurePlan and configure your Knowledge Management implementation	Use Knowledge Management Search and find information on self-help, troubleshooting, and task resolution
Create and maintain articlesCreate and maintain articles in the knowledge base	Knowledge Management ReferenceAdditional information to configure and administer Knowledge Management	Analytics and Reporting SolutionsPlatform Analytics Solutions and Demand Insights dashboards to improve your business processes and practices

Troubleshoot and get help

• Search the Known Error Portal for known error articles
• Contact Customer Service and Support