ServiceNow Onboarding - Intune for iOS v12.3.0

  • Release version: Mobile
  • Updated July 22, 2021
  • 3 minutes to read
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    Summary of ServiceNow Onboarding - Intune for iOS v12.3.0

    The iOS v12.3.0 release of ServiceNow Onboarding provides essential fixes and improvements to enhance the user experience on mobile devices. Customers are encouraged to download the latest version from the Apple App Store and can explore the Mobile Onboarding app using a demo account.

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    Key Features

    • VoiceOver Improvements: Resolved issues where VoiceOver did not announce necessary information for controls such as 'Caller' and 'Location-NO WORKSPACE', aiding accessibility for visually impaired users.
    • Chat Font Adjustment: Corrected font color discrepancies during chat sessions with live agents to ensure consistency and readability.
    • Incident Reassignment Fix: Addressed a bug where the 'Assigned to' field was not cleared during incident reassignment when specific conditions were met.
    • Icon Quality Enhancement: Improved the display of splash screen icons to prevent pixelation when high-quality images are uploaded.
    • Confirmation Message Accuracy: Fixed issues with VoiceOver announcing confirmation messages accurately after clearing actions.

    Key Outcomes

    With this release, ServiceNow customers can expect improved accessibility features, enhanced visual consistency, and better overall performance of the mobile onboarding experience. These updates not only streamline the user interface but also ensure that actions taken within the app are communicated effectively, thereby enhancing user satisfaction and productivity.

    The iOS v12.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Onboarding app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Mobile iOS (non-classic)

    PRB1497816

    		 VoiceOver does not announce the name for 'Caller' or the role for the 'Location-NO WORKSPACE' controls This issue occurs for similar controls throughout the application.
    1. Install the ServiceNow Agent application on the device.
    2. Enable VoiceOver and open the Agent app.
    3. Log in to the app.
    4. Navigate to the 'Major incident' tab and activate it.

      The 'EUSE Mobile' screen appears.

    5. Navigate to the 'My incident' control and activate it.
    6. On the 'My incident' screen, Activate the ... button.
    7. Navigate to the New button and activate it.
    8. Complete the mandatory fields and activate the Submit button.

      The incident is created.

    9. Navigate to the 'EUSE Mobile' tab and activate it.
    10. Navigate to the My Group's incident button and activate it.
    11. Navigate to the created incident and activate it.
    12. Activate any ticket that appears.
    13. Navigate to 'Call' control and the 'Location-NO WORKSPACE' control using swipe gestures.

    Expected behavior: VoiceOver announces the name for the 'Caller' control or the role for the 'Location-NO WORKSPACE' control.

    Actual behavior: VoiceOver does not announce the name for the 'Caller' control or the role for the 'Location-NO WORKSPACE' control.

    Mobile iOS (non-classic)

    PRB1463093

    		 VoiceOver does not announce a confirmation message after activating the 'Cancel' control As a result, users do not receive the information about the action performed by activating the Clear button.
    1. Launch the Agent app.
    2. Select Try with a demo account > Service Desk > Agent Launch Demo.
    3. Next to 'My Incidents', select See All.
    4. Turn on VoiceOver.
    5. Double tap the filter icon.
    6. Enter any search criteria.

      This activates the Clear button.

    7. Double tap the Cancel button.

    Expected behavior: VoiceOver should announce 'Cleared successfully'.

    Actual behavior: The entries you made are cleared and the Clear button becomes inactive, but no status message is read by VoiceOver.

    Mobile iOS (non-classic)

    PRB1472419

    		 While chatting with a live agent, the chat font on the mobile application is lighter than other fonts When Virtual Agent opens on the mobile app and a chat with a live agent starts, the chat's font color is light.
    1. Navigate to Virtual Agent on the mobile app.
    2. Start a chat with a live agent.

    Observe the font of the chat in comparison to other chat fonts.

    Mobile iOS (non-classic)

    PRB1497693

    KB0962876

    		The Agent mobile app does not clear the Assigned to field when reassigning an incident if the assignment group dictionary reference qualifier condition uses 'contains' When attempting to use the base instance 'Reassign' option to reassign an incident to a different assignment group on the iOS Agent mobile app, the Assigned to field is not cleared if the assignment group dictionary reference qualifier condition uses a 'contains' condition.
    1. Log in to a base instance.
    2. Open the dictionary record for the Assignment group field on the task table and update the reference qualifier condition to 'Type contains Catalog', for example.
    3. Log in to the Agent mobile app on an iOS device and open any incident record where the Assignment group and Assigned to fields are populated.
    4. Click the … option and choose 'Reassign'.
    5. In the Assignment group field, choose another group.

    Notice that the Assigned to field is not cleared.

    Mobile iOS (non-classic)

    PRB1498921

    		 Mobile Publishing iOS splash screen icons are stretched If users upload high-quality icons, they may appear pixelated on an iOS device.
    1. Download the Mobile Publishing scoped app.
    2. Submit a Mobile Publishing application request for iOS with high-quality images.

    Expected behavior: The icons should appear in focus.

    Actual behavior: Notice that the splash screen is stretched to fit the screen horizontally.

    Mobile iOS (non-classic)

    PRB1504770

    		 Voiceover does not properly announce the confirmation message after activating the Clear control On iOS devices, users do not receive proper feedback about the action performed by activating the Clear button.
    1. Enable VoiceOver on the iOS device.
    2. Launch the Agent app.
    3. Select Try with a demo account.
    4. Select Service Desk Agent.
    5. Select Launch Demo.
    6. Next to 'My Incidents', select See All.
    7. Double tap the filter icon.
    8. Enter any search criteria.
    9. Double tap the Clear button.

    Expected behavior: VoiceOver announces 'Cleared Successfully', as it does on Android devices.

    Actual behavior: The entries you made are cleared, and the Clear button becomes inactive. VoiceOver announces 'Clear'.

    vThis version also includes other minor bug fixes and performance improvements.