---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for iOS v17.1.0

# Now Support
for iOS v17.1.0 {#ariaid-title1}

Release version: Mobile  
Updated January 4, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Now Support for iOS v17.1.0

The iOS v17.1.0 release addresses various application issues and enhances the overall performance of the mobile app.
Customers are encouraged to download the latest version from the Apple App Store and can try the Mobile Agent using a demo account.
Show full answer Show less  

## Key Features

* Bug Fixes: The release resolves multiple issues, including app crashes and performance inconsistencies.
* Demo Access: Users can explore the Mobile Agent through a demo available post-download.

## Key Outcomes

* Stability Improvements: Fixes address crashes occurring during transactions, particularly related to the FSM application.
* User Experience Enhancements: Non-editable fields in crew management are now protected, and screen reader functionality for static text has been corrected.
* Correct Task SLA Display: The embedded list now accurately reflects the current task's SLA after refreshing.
* Language Translation Fix: The term 'Notifications' is now correctly translated into Norwegian.
* Attachment Upload Stability: Cancelling a completed attachment upload no longer crashes the app.  
The iOS v17.1.0 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-ios-v17-1-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowsupport-ios-v17-1-0__xnx_lzn_1tb}

{#nowsupport-ios-v17-1-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile iOS PRB1712551 | The app refreshes and crashes when the user performs transactions on WOT related to the FSM Application | The issue is not specific to FSM and can happen in other use cases outside of FSM (specifically when the tab information is different in user_client API response vs device local cache). | 1. Log into an Agent Mobile 16.4.0 instance. 2. Switch to the 'My Tasks' tab. 3. Select one of the WOT that has not yet been accepted by the user (for example, WOT presents the Accept button). 4. Click Accept. {#nowsupport-ios-v17-1-0__ol_ds3_kjs_yzb} Expected behavior: Agent Mobile does not refresh back to the Home screen. Actual behavior: The page is refreshed to the Home screen or there is an error. If there is an error, navigate Back and notice that the page refreshes to the Home screen. |
| Mobile iOS PRB1717876 | The user is able to edit and change non-editable fields for members of a crew |   |   |
| Mobile iOS PRB1712303 | The screen reader announces static text sections as buttons | Static text should not be announced as a button. | 1. Log into the Now mobile app. 2. On the home page, navigate to 'Browse all topics'. {#nowsupport-ios-v17-1-0__ol_kpb_xjs_yzb} Notice that everything on the screen is selectable but nothing happens. |
| Mobile iOS PRB1718213 [KB1577613](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1577613) | The embedded list redirects the user to an unrelated saved item when the list is refreshed | The wrong Task SLA is shown in the embedded list. | 1. Log into the Agent Mobile App. 2. Navigate to My WorkMy tasks. 3. Open any task. 4. Navigate to Related Embedded ScreenTask SLASee all. 5. Click the Save Bookmark button on the top right. 6. Navigate back to the My tasks list screen. 7. Open any other task. 8. Navigate to Related Embedded ScreenTask SLASee all. 9. Drag down and refresh the Embedded List. {#nowsupport-ios-v17-1-0__ol_arw_2ks_yzb} Expected behavior: The user sees the Task SLA of the current record. Actual behavior: The user sees the Task SLA saved in the Bookmark. |
| Mobile iOS PRB1712165 | The word 'Notifications' is not translated into Norwegian with the base instance language pack |   |   |
| Mobile iOS PRB1719396 [KB1579727](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1579727) | Cancelling an attachment upload that is at 100% results in an app crash |   |   |
[ ]

{#nowsupport-ios-v17-1-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

*[\>]: and then