--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile - Intune for Android v21.3.0 # Now Mobile - Intune for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile - Intune for Android v21.3.0 The Now Mobile - Intune for Android v21.3.0 release focuses on resolving key application issues and enhancing stability. It addresses several bugs related to offline sync, deep linking, theming under Microsoft Intune management, and app crashes under specific network conditions. This update ensures improved reliability and user experience for ServiceNow customers using the Android Agent Intune app. Show full answer Show less ## Key Fixes and Improvements * **Offline to Online Sync Stability:** Fixed an OutOfMemoryError causing app crashes or timeouts during syncing large offline actions. Users can now expect reliable synchronization without crashes or invalid app states when transitioning from offline mode with many queued actions. * **Third-Party Deep Link Support:** Resolved an issue preventing redirection to external browsers from third-party URLs, enabling seamless navigation from the Now Mobile app. * **Theming under Microsoft Intune MDM/MAM:** Corrected dialog theming issues in dark mode, ensuring dialogs are readable and properly styled when using Intune-managed devices. * **Universal Link Support in Whitelabel Apps:** Fixed error messages related to unsupported links in apps with custom app IDs, improving link functionality for customized deployments. * **Crash Fix for SDK Sample Application:** Addressed crashes occurring when the device is connected to WiFi without internet access, enhancing app stability under varying network conditions. * **Additional Minor Bug Fixes and Performance Enhancements:** Various behind-the-scenes improvements contribute to overall app performance and user experience. ## Practical Impact for ServiceNow Customers By upgrading to version 21.3.0, customers using the Now Mobile Agent Intune app on Android can expect enhanced stability during offline to online synchronization, improved compatibility with Microsoft Intune-managed devices, and reliable handling of external links and network conditions. These fixes reduce downtime and user frustration, enabling smoother field service management and mobile workflows. ## Getting the Update Customers can download the latest version directly from the Google Play Store. A demo mode is available for trial use, accessible via the initial post-download or instance list screen, allowing users to experience the app functionality before full deployment. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-intune-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-intune-android-v21-3-0__xnx_lzn_1tb} {#nowmobile-intune-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#nowmobile-intune-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then