--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - Intune for iOS v21.0.0 # Mobile Agent - Intune for iOS v21.0.0 {#ariaid-title1} Release version: Mobile Updated February 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - Intune for iOS v21.0.0 The Mobile Agent - Intune for iOS v21.0.0, released on February 5, 2026, includes important fixes and performance improvements for the application. Users are encouraged to download the latest version from the Apple App Store and can also try a demo using the app's initial post-download screen or the instance list screen. Show full answer Show less ## Key Features * **Bug Fixes:** Several issues affecting user experience and functionality have been addressed, including overlapping buttons, truncated dates in the Granular Delegation plugin, and errors in notification actions. * **Accessibility Improvements:** Enhancements for screen reader users have been made, such as structured lists and clearer navigation cues, enabling better access to information. * **UI Adjustments:** Theme coloring issues and input bar background inconsistencies have been resolved to ensure a consistent look and feel across the app. ## Key Outcomes With the updates in this version, ServiceNow customers can expect a more reliable and user-friendly experience on iOS devices. The improvements not only enhance usability for all users but also ensure better accessibility for those using assistive technologies. Overall, these changes contribute to a smoother workflow and increased efficiency when utilizing the Mobile Agent application. The iOS v21.0.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-intune-ios-v21-0-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-intune-ios-v21-0-0__xnx_lzn_1tb} {#agent-intune-ios-v21-0-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1944698 | The bubble buttons appear to overlap in the Now Mobile app | | | | iOS Mobile PRB1966767 | The Granular Delegation plugin causes dates to appear truncated | With the Granular Delegation plugin installed, when a user looks at the Delegation details on NOW Mobile app, the Start and End Dates are truncated. | | | iOS Mobile PRB1935409 | When performing the notification actions Accept/Reject for the parts sourcing flow, an error is thrown | | | | iOS Mobile PRB1969016 | NumberSlider receives gesture callbacks even when not in focus | On the scripted input form screen, the user is not able to select Choice if the previous page has slider inputs. | 1. Select a Work Order Task. 2. Tap the three dots in the top right corner of the screen to open the drop-down menu. 3. Select Take questionnaireTest questionnaire to navigate to the scripted input form screen. 4. Answer the initial number-based questions and proceed to the second page of the questionnaire. 5. Attempt to answer the 'Choice' based questions on this page. {#agent-intune-ios-v21-0-0__ol_y1s_zwq_c3c} Notice that the screen freezes or becomes unresponsive. | | iOS Mobile PRB1966026 | Selections aren't structured as lists | Several lists in the app aren't tagged as lists. Therefore, screen reader users can't get an overview of the dimension of the selected list and the current position in the list. | 1. Log in to the app. 2. Turn on VoiceOver Navigate to Incident list: My work \> All incidents \> See all. 3. Tap the Filter button and expand the 'Sort by' list. 4. Use swipe gestures to navigate through the 'Sort by' list items and listen to VoiceOver announcements. {#agent-intune-ios-v21-0-0__ol_fbr_2xq_c3c} Notice that VoiceOver announces each option individually (for example, 'Number (Ascending)', 'Number (Descending)', 'Created', 'State'). There's an announcement of total items (e.g., '4 options'). but no announcement of current position (e.g., '1 of 4', '2 of 4'). Additionally, the user can't determine how many options are available, where they are in the list, or how much more content to explore. | | iOS Mobile PRB1966016 | There are two focus stops on the 'Share Comments' toggle | | | | iOS Mobile PRB1965990 | The Show all link does not have a role | The Show all link has no role. Screen reader users may be unsure if the text is interactive. | | | iOS Mobile PRB1963344 | The map fails to show searched items | | | | iOS Mobile PRB1965971 | Missing roles in 'Sort By' | On single-select lists or multi-select lists, the screen reader either reads out 'Value (Selected) name' or 'Name, Disabled/Selected, double tap to'. | 1. Log in to the ServiceNow Agent app. 2. Turn on VoiceOver. 3. Navigate to My WorkAll IncidentsSee AllDouble Tap FilterSort By. 4. Scroll through the list and note no role is provided for the list items. {#agent-intune-ios-v21-0-0__ol_wph_rxq_c3c}Notice that the entries in select lists have no role. Therefore, screen reader users may not know that the entry can be selected. For some of them, the screen reader at least reads out an operating hint. | | iOS Mobile PRB1961309 | Theme coloring issues | Input bar background is always background-primary for light and dark mode | | [ ] {#agent-intune-ios-v21-0-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then