--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for iOS v21.4.0 # Mobile Agent - BlackBerry for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for iOS v21.4.0 The Mobile Agent BlackBerry for iOS version 21.4.0 release focuses on resolving various application issues to enhance stability and usability. This update includes fixes for crashes, user mention functionality, smart routing, search behavior, focus navigation, and icon display inconsistencies. Users can download the latest version from the Apple App Store and try a demo account directly within the app. Show full answer Show less ## Key Fixes and Improvements * **Crash Fix:** Resolved a crash issue related to Firebase in CalendarStore to improve app stability. * **User Mentions in Japanese:** Fixed the problem where users could not be mentioned in Japanese using the 'Japanese - Romaji' keyboard, ensuring '@' mentions work correctly with Japanese characters. * **Smart Routing:** Addressed issues where List, Form, and Knowledge Base links did not route properly to the corresponding apps. * **Search Results Display:** Corrected the behavior where searching keywords returned a blank page instead of showing a "No results found" message on iOS devices. This aligns iOS behavior with Android. * **Focus Navigation:** Improved consistency for focus positioning when selecting location cards within Location Audits, ensuring the focus starts at the top of the page. * **Icon Display:** Fixed incorrect display of the 'Question Circle' icon on mobile screen tabs to match configuration settings. ## Additional Notes This release also contains various minor bug fixes and performance enhancements to provide a smoother user experience on iOS devices. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-ios-v21-4-0__xnx_lzn_1tb} {#agent-blackberry-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#agent-blackberry-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then