Mobile Agent for iOS v21.4.0

  • Release version: Mobile
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Mobile Agent for iOS v21.4.0

    The Mobile Agent for iOS version 21.4.0 release focuses on fixing several bugs and improving app stability. This update addresses key issues affecting user interactions, search functionality, and app navigation, ensuring a smoother and more reliable experience for ServiceNow mobile users on iOS devices.

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    Key Fixes and Improvements

    • Crash Fix: Resolved a crash related to Firebase in CalendarStore to improve app stability.
    • User Mentions in Japanese: Fixed an issue where users could not be mentioned correctly in Japanese within the Activity Stream. This required using the Japanese Romaji keyboard and ensures proper display of Japanese user names when tagging.
    • Smart Routing for Links: Addressed a problem where List, Form, and Knowledge Base (KB) links did not route correctly to their respective apps.
    • Search Functionality: Corrected an issue where keyword searches returned a blank page instead of showing ‘No results found’ on iOS devices when no matches exist. This aligns iOS behavior with Android.
    • Focus Behavior on Location Cards: Improved page focus consistency when selecting location cards, ensuring the view starts at the top of the page as expected.
    • Icon Display: Fixed the incorrect display of the Question Circle icon in the mobile screen tab to match the intended configuration.

    Additional Information

    Users can download the latest version from the Apple App Store. A demo mode is available post-download to explore app features using a demo account accessible from the initial or instance list screens.

    Practical Impact for ServiceNow Customers

    With this release, iOS users will experience enhanced stability and usability, particularly in multi-language environments and when navigating the app. Improved search results handling and UI consistency will reduce user frustration and support faster incident resolution and knowledge access through the mobile app.

    The iOS v21.4.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Apple App Store. Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    iOS Mobile

    PRB1996628

    		 Crash in Firebase in CalendarStore

    iOS Mobile

    PRB2004945

    		 Users can't be mentioned in Japanese Users can't be mentioned in the Activity Stream in Japanese in Now Mobile.
    1. Install the Japanese keyboard in iOS by opening Settings > Keyboard > Keyboards > Add New Keyboard and add 'Japanese - Romaji' keyboard.
    2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user).
    3. Create an incident with admin user.
    4. Log in to Now Mobile with admin user.
    5. Open the incident created in step 3.
    6. Select 'Updates' tab and 'Add Comment'.
    7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字).
    8. Type '@' and select '@'.
    9. Type 'tesuto' and select 'テスト'.

    Expected behavior: 'テスト ユーザー' user is displayed.

    Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed.

    iOS Mobile

    PRB2003734

    		 Smart routing of List, Form, and KB links to apps doesn't work

    iOS Mobile

    PRB2016497

    		 Searching for key words returns a blank page While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed.

    Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge.

    1. Open the Now Mobile app on an iOS device.
    2. Tap the search icon and enter keywords such as thing, cookie, or post.
    3. If there are no perfect matches, then it should show as 'No results found'.
    4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page.

    Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed.

    Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message.

    iOS Mobile

    PRB1949448

    		 Focus does not start at the beginning of the page when selecting a location When user selects location card, the focus does not consistently start at the top of the page.
    1. Navigate to the 'Asset' tab and select Location audits > More options > New Location Audit and select a location.
    2. Navigate to the list of locations and submit a location.
    3. Select a location card.
    4. Navigate back to the 'Location audits' page and select the location card again.

    Expected behavior: Focus starts at the beginning of page.

    Actual behavior: Notice that the focus startslocation is inconsistent.

    iOS Mobile

    PRB2018049

    		 The Question Circle icon not displaying in iOS correctly The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon.

    This version also includes other minor bug fixes and performance improvements.