--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent for iOS v21.4.0 # Mobile Agent for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent for iOS v21.4.0 The Mobile Agent for iOS version 21.4.0 release focuses on fixing various application issues to enhance user experience and stability. This update includes important bug fixes addressing crashes, user mention problems, search functionality, UI focus behavior, and icon display inconsistencies. ServiceNow customers using the Mobile Agent app on iOS devices are encouraged to update to this latest version for improved performance and reliability. Show full answer Show less ## Key Fixes and Improvements * **Crash Fix:** Resolved a crash related to Firebase in CalendarStore to improve app stability. * **User Mentions in Japanese:** Fixed an issue where users could not be mentioned in the Activity Stream using the Japanese - Romaji keyboard. Now, Japanese user mentions display correctly when typing '@' with the proper keyboard enabled. * **Smart Routing of Links:** Addressed problems where List, Form, and Knowledge Base links did not correctly route to the appropriate app screens. * **Search Results Display:** Corrected the behavior when searching keywords with no matches. Instead of showing a blank page, the app now displays 'No results found' as expected, aligning iOS behavior with Android. * **Focus Behavior on Location Selection:** Fixed inconsistent focus placement when selecting location cards to ensure the focus starts at the top of the page for better navigation. * **Icon Display:** Resolved incorrect display of the 'Question Circle' icon on mobile screen tabs to maintain UI consistency. ## How to Access the Update ServiceNow customers can download the latest Mobile Agent for iOS release directly from the Apple App Store. Users can also explore the app through a demo account available immediately after downloading via the initial post-download screen or the instance list screen. ## Benefits for ServiceNow Customers * Improved app stability and crash resistance ensure smoother daily operations. * Enhanced support for multilingual user mentions facilitates collaboration in Japanese environments. * Reliable navigation and link routing improve productivity and user experience. * Clear search feedback helps users quickly understand when no results match their queries. * Consistent focus behavior and accurate icon display contribute to a polished and accessible user interface. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-ios-v21-4-0__xnx_lzn_1tb} {#agent-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#agent-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then