--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Classic Android v1.0.1 # Mobile Classic Android v1.0.1 {#ariaid-title1} Release version: Mobile Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The Mobile Classic Android v1.0.1 release provides problem fixes. ## Download the latest Mobile Classic version {#classic-android-v1-0-1__section_jyq_wvr_nsb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.servicenow&hl=en). Important: There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities. ## Fixed in this release {#classic-android-v1-0-1__tbl_AllFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile PRB703553 | SSO on Android - Better handling of CSRF tokens | Successful SSO authentication triggers a API call to fetch a secret. If this is missing a valid CSRF token, even though it is not fully authenticated yet, authentication needs to retry with the token provided in the 401 response. | Upon SSO authentication, when the IDP redirects back to the instance, an Android 'toast' will pop up saying 'Incorrect username or password'. Note: SSO is a complex area. If you still experience this issue, [contact ServiceNow Customer Support](http://www.servicenow.com/support/contact-support.html). | | Mobile PRB703589 | Connect issues | The fix profile page phone and email links are not displaying or working correctly. The app should also allow users to start a chat conversation with another user via the user's profile page. | Symptoms * There is missing data on a user's profile page. * Clicking on a phone or email in a user's profile does not do anything. * There is no way to start a conversation from a user's profile page. | | Mobile PRB703591 | List-related issues | Some users are experiencing crashes when using record lists and filter editing. The app should also allow users to use filter and form multi-select. | 1. When on a form, select a multi-select field (e.g. watchlist). Note that nothing occurs. 2. When editing a filter, try to select a rule that would be multi-select. Note that nothing occurs, or a blank filter selection appears. | | Mobile PRB703595 | Form-related issues | Some users are experiencing crashes related to application forms, catalog routes, and other cases. | Symptoms * Trying to open one of the following catalog routes does not load or returns an error: * catalog_producer/producer/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle * /catalog_item/item/:categorySysId/:currentCategoryTitle/: itemSysId/:currentItemTitle/:contextCategorySysId/: contextCategoryTitle/:catalogSysId/:catalogTitle * /catalog/category/:categorySysId/:categoryTitle/: catalogSysId/:catalogTitle * Opening a Connect chat conversation link with a relative URL (e.g. //google.com - note there is no http: or https:) do not load. * In some situations, leaving a webview (e.g. form, catalog) causes a crash. * Leaving a form while downloading an attachment causes a crash. * Forms where users expect a 'Confirm' popup to appear after an action do nothing instead. | | Mobile PRB703597 | Authentication issues | When users authenticate and reauthenticate, crashes can occur. | Symptoms * On a SSO login, when the user expects a pop-up window to enter credentials, nothing happens. * When users go 'up' back to the instance list where none are added, the user ends up with a blank screen. * Devices without Google Play Services that happen to load the app and try to log out may bring up a loader that never goes away. | | Mobile PRB703598 | Favorites-related issues | Basic favorites functionality can cause unexpected behavior and crashes. | Symptoms * Certain home.do pages try to display on the device when they should not. * Bookmark a 'create new record' form, and load this bookmark. Note that an empty record loads instead of the new record form. * Create a bar visualizations with data that has an empty title. Note that it incorrectly shows a blank space instead. | | Mobile PRB703863 | Load map page by name | Map pages should also be able to load by name, instead being limited to sys ID only. | 1. Create a navigator module with a link to a map page by name (e.g.map/?sysparm_name=\). 2. Note that data does not show on the map page when it should. | | Mobile PRB705258 | Handle full URLs in navigation router | The Android app needs to handle full URLs in the navigation router as long as the host matches the current instance. | 1. Create or find a bookmark/favorite with a full URL that contains the existing instance. * To create one from scratch, go to System Definition \> Bookmarks \> New. * Add a new Bookmark where the URL contains a full URL (e.g. https://instance.service-now.com/$vtb.do). 2. On the Android mobile application, try to open this bookmark from the Favorites grid. Expected behavior: It should load VTB in a webview. Actual behavior: It loads a "page not found". | [ ] {#classic-android-v1-0-1__tbl_AllFixes}