---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for Android v20.5.1

# Now Support for Android v20.5.1 {#ariaid-title1}

Release version: Mobile  
Updated November 14, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v20.5.1 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-android-v20-5-1__szp_lzn_1tb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try
the ServiceNow Agent app. You can use a demo
account from the initial post-download screen or the instance list screen.

## Fixed in this release {#nowsupport-android-v20-5-1__xnx_lzn_1tb}

{#nowsupport-android-v20-5-1__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Android Mobile PRB1958776 | An outbox sync is successful, but items remain in the outbox with no actions available to clear them | A green 'Sync successful' banner is displayed, but some items remain in the outbox and there is no way to clear them. | 1. Navigate to My incidentalsMy incidentalsLog incidental. 2. Create an incidental. {#nowsupport-android-v20-5-1__ol_whv_42l_hhc} The user observes a 'Sync successful' banner, but some items remain in the outbox with no way to clear them. |
[ ]

{#nowsupport-android-v20-5-1__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

*[\>]: and then