--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Support for iOS v19.5.0 # Now Support for iOS v19.5.0 {#ariaid-title1} Release version: Mobile Updated May 1, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Support for iOS v19.5.0 The Now Support for iOS v19.5.0 release, updated on May 1, 2025, addresses various application issues and enhances mobile performance. Users are encouraged to download the latest version from the Apple App Store. Show full answer Show less ## Key Features * **Demo Availability:** Users can try the Mobile Agent through a demo account available post-download. * **Bug Fixes:** The release includes several important fixes to improve user experience, particularly in rendering content and accessing links. ## Key Outcomes With this update, users can expect the following improvements: * **HTML Rendering:** Genius results will now properly render hyperlinks instead of displaying raw HTML. * **Loading Issues Resolved:** External links and JSON record cards will function correctly without loading loops or errors. * **Improved Chat History Navigation:** The auto-scroll feature will be disabled when scrolling through chat history, allowing better control over message viewing. * **Now Assist Enhancement:** Requests submitted via Now Assist will complete successfully, providing users with request tracking numbers. This version also includes additional minor bug fixes and performance enhancements, ensuring a smoother mobile experience for users. The iOS v19.5.0 release provides fixes for the application. ## Download the latest mobile app version {#nowsupport-ios-v19-5-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowsupport-ios-v19-5-0__xnx_lzn_1tb} {#nowsupport-ios-v19-5-0__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1872661 | Genius result view does not render HTML | Genius results that include HTML are not rendered properly. Instead, the entirety of the text is shown, including HTML tags. | 1. Log in to the Agent app. 2. Navigate to the Home tab. 3. In the navigation search bar, type in 'Link for replacing my laptop'. {#nowsupport-ios-v19-5-0__ol_olt_gxt_dfc} Expected behavior: The genius result should contain a selectable hyperlink to the appropriate request. Actual behavior: The URL for what should be a hyperlink shows up inside an HTML tag (the raw HTML is shown rather than being rendered). | | Mobile iOS PRB1874645 | frED external links don't load properly for iOS Mobile users | The user gets stuck in a loading loop upon selecting a frED link. | | | Mobile iOS PRB1875859 | RecordCardNDS link does not work for mobile | When the user attempts to open a JSON record card after submitting a request on Virtual Agent (VA), an 'Error loading URL' screen appears. | 1. Log in to Now Mobile 19.5 or later. 2. Open VA and enter 'Request Miro'. 3. Follow the flow to submit a Miro request. 4. After submission, VA sends a JSON record card summarizing the request. 5. Select the card. {#nowsupport-ios-v19-5-0__ol_c23_zxt_dfc} Expected behavior: The record opens in a native screen. Actual behavior: An 'Error loading URL' screen appears. | | Mobile iOS PRB1865433 | When the user scrolls up/back in chat history, the screen automatically scrolls to the bottom of the page when a new message comes in | When a response comes through for an utterance, the 'New messages' button doesn't display. Instead, the screen is automatically scrolled to the bottom of the page. If the user scrolls up, auto-scroll-to-bottom should be disabled until they've either selected the scroll-to-bottom button or they've manually scrolled to the bottom. | 1. Create an admin user for testing. 2. Load NAVA. 3. Type in an utterance and send. 4. Before the response comes in, scroll up to view previous responses. {#nowsupport-ios-v19-5-0__ol_utt_dyt_dfc} Observe that when the user scrolls up/back in chat history, scroll moves to the bottom of the page when new message comes in. | | Mobile iOS PRB1874458 | Issues with update choice picker in Virtual Agent (VA) | Various styling issues appear. | | | Mobile iOS PRB1884160 | Now Assist requests are not completed upon submission | A request does not complete and a 'Problem on my side' error appears. | 1. Now Assist search for 'Order laptop'. 2. Order a development laptop. 3. Submit. {#nowsupport-ios-v19-5-0__ol_a3p_ryt_dfc} Expected behavior: The request should complete upon submission and provide an RITM number. Actual behavior: The request does not complete and a 'Problem on my side' error appears. | [ ] {#nowsupport-ios-v19-5-0__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements.