--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Support for Android v21.3.0 # Now Support for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Support for Android v21.3.0 The Android v21.3.0 release for the ServiceNow Agent app delivers important fixes addressing stability and usability issues. This update resolves several critical bugs impacting offline sync reliability, external link handling, theming under Microsoft Intune, and app crashes under specific network conditions. It also includes minor bug fixes and performance improvements to enhance overall app experience. Show full answer Show less ## Key Fixes * **Offline to Online Sync Stability (PRB2004137):** Fixed an OutOfMemoryError causing app crashes or timeout during synchronization of large offline action queues. Offline actions now sync successfully without duplicating large payloads in memory, preventing crashes and invalid post-crash states. * **Third-Party Deeplink Handling (PRB2009019):** Resolved an issue where selecting third-party URLs in the app did not redirect users to the external browser as expected. * **Dialog Theming with Microsoft Intune (PRB2006299):** Corrected dialog theming under Intune MDM/MAM when device dark mode is enabled. Dialogs now display with appropriate light theme colors to ensure readability. * **Whitelabel App Universal Link Error (PRB2003717):** Addressed an error where whitelabel apps with custom app IDs showed "Error link not supported" when opening universal links. * **Now SDK Sample App Crash on WiFi Without Internet (PRB2004277):** Fixed a crash occurring when the SDK sample app is launched on WiFi networks without internet connectivity due to preload issues. ## How to Access the Update ServiceNow customers can download the latest Android Agent app version from the Google Play Store. Users may also try the app via a demo account available immediately after download or from the instance list screen. ## Benefits for ServiceNow Customers * Improved offline action synchronization stability, reducing crashes and data loss risks during sync. * Enhanced user experience with correct handling of external links and visual theming under managed device environments. * Increased app reliability in diverse networking scenarios, including WiFi without internet. * Overall smoother and more predictable mobile agent app performance supporting field service and other workflows. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#nowsupport-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowsupport-android-v21-3-0__xnx_lzn_1tb} {#nowsupport-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#nowsupport-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then