Now Support for Android v21.3.0

  • Release version: Mobile
  • Updated May 5, 2026
  • 2 minutes to read
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    Summary of Now Support for Android v21.3.0

    The Android v21.3.0 release for the ServiceNow Agent app focuses on resolving critical issues and enhancing app stability. This update addresses several bugs related to syncing, deep linking, theming, and app crashes, ensuring a smoother user experience on Android devices. ServiceNow customers are encouraged to download the latest version from the Google Play Store and can try the app using a demo account immediately after installation.

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    Key Fixes and Improvements

    • Offline to Online Sync Stability: Resolved an OutOfMemoryError crash occurring during sync of large offline actions. Now, offline work orders (WOTs) queue properly and sync without timing out or crashing, even with large payloads, preventing invalid app states post-crash.
    • Third-Party Deep Link Handling: Fixed issues where selecting third-party URLs did not redirect users to external browsers as expected.
    • Theming under Microsoft Intune MDM/MAM: Corrected dialog theming issues where dialogs appeared dark and unreadable in Dark mode with Intune-managed devices, restoring proper light-themed dialog appearance.
    • Universal Link Support in Whitelabel Apps: Addressed errors with custom app IDs showing “Error link not supported” when using universal links.
    • Now SDK Sample App Stability: Fixed crashes occurring when the device is connected to WiFi without internet access, improving the robustness of the SDK sample application.
    • Additional minor bug fixes and performance enhancements to improve overall app reliability and user experience.

    What Customers Can Expect

    • Improved reliability during offline work and syncing large data sets, minimizing disruptions in field service and mobile workflows.
    • Seamless handling of external links, enhancing navigation and integration with third-party resources.
    • Consistent and readable user interface across various device management configurations, especially for users under Microsoft Intune management.
    • Smoother experience with branded (whitelabel) apps and sample SDK applications, supporting custom configurations and development efforts.

    The Android v21.3.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB2004137

    		 OutOfMemoryError during offline to online sync The app either times out after two minutes or crashes during sync with an OutOfMemoryError.
    1. Install Android Agent 21.1.0.
    2. Enable Offline mode.
    3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline.
    4. Allow actions to queue locally for sync.
    5. Switch back online to trigger /sync.
    6. Observe behavior while processing a large sync response (tens of MB).

    Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state.

    Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM.

    Android Mobile

    PRB2009019

    		 A third party deeplink is not functioning in the Now Mobile app The user is not redirected to the external browser when they select third-party URLs.

    Android Mobile

    PRB2006299

    		 Dialogs do not theme correctly under Microsoft Intune MDM/MAM The dialog is dark themed and unreadable.
    1. Set up any FSM instance with a work order task that has a Special Handling Note.
    2. Set up Intune to work with Agent Intune app.
    3. Change the device theme to Dark mode (not in-app theme).
    4. Log in to Intune and instance on the Agent Intune app.
    5. Ensure that the in-app theme (Settings > Preferences > Theme > is Default).
    6. Open the work order task in 1.

    Expected behavior: The dialog should be light themed and with the right colors.

    Actual behavior: The dialog is dark themed and unreadable.

    Android Mobile

    PRB2003717

    		 Whitelabel app with custom app ID will show 'Error link not supported' with a universal link

    Android Mobile

    PRB2004277

    		 Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload
    1. Build and run now SDK sample application.
    2. Log in.
    3. Exit the application by swiping away from task switcher.
    4. Disable internet access while keeping wifi on.
    5. Open the app.

    Observe that the app crashes.

    This version also includes other minor bug fixes and performance improvements.