---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Agent - Intune for iOS v21.0.2

# Mobile Agent - Intune
for iOS v21.0.2 {#ariaid-title1}

Release version: Mobile  
Updated March 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The iOS v21.0.2 release provides fixes for the application.

## Download the latest mobile app version {#agent-intune-ios-v21-0-2__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#agent-intune-ios-v21-0-2__xnx_lzn_1tb}

{#agent-intune-ios-v21-0-2__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| iOS Mobile PRB1993847 | Category icons on Now Mobile do not load properly on iOS devices | Item icons appear differently than expected. | 1. Log in to a Now Mobile instance. 2. Navigate to the 'Services' tab.Note the Item's icons. 3. Manually refresh by swiping down from the top of the screen. {#agent-intune-ios-v21-0-2__ol_hcl_nnx_l3c} Expected behavior: The icons should be the same between step 2 and step 3. Actual behavior: Icons are different between step 2 and step 3. |
| iOS Mobile PRB1992112 | Catalog icons are not displayed when the short description is long | Catalog icons should be visible. | Pre-requisite: Service Catalog for mobile plugin is installed. 1. Open the Agent Mobile app. 2. Select Services. 3. Select any option from Browse services. {#agent-intune-ios-v21-0-2__ol_nb1_f4x_l3c} Observe that Catalog icons are not displayed when the short description is long. |
| iOS Mobile PRB1968714 | The Set to Ready option is missing for an IGT task in the Guided Task screen |   | 1. Navigate to the 'Standards' tab. 2. Select any standard present in the list.This will open request task page. 3. Select the Submit button. 4. On the Guided Task screen, open the three dots menu icon. 5. Select Put on Hold. Notice that the state of the task changes to 'On hold'. 6. Select the three dots menu icon again. 7. Verify the option 'Set to Ready'. {#agent-intune-ios-v21-0-2__ol_o1n_j4x_l3c} Expected behavior: The 'Set to Ready' option should be available in the three dots menu when the task is in an 'On Hold' state. Actual behavior: Instead of the 'Set to Ready' option, the menu still shows 'Put on Hold'. |
| iOS Mobile PRB1993847 | Category icons on Now Mobile do not load properly on iOS devices | Item icons appear differently than expected. | 1. Log in to a Now Mobile instance. 2. Navigate to the 'Services' tab.Note the Item's icons. 3. Manually refresh by swiping down from the top of the screen. {#agent-intune-ios-v21-0-2__ol_e41_2px_l3c} Expected behavior: The icons should be the same between step 2 and step 3. Actual behavior: Icons are different between step 2 and step 3. |
[ ]

{#agent-intune-ios-v21-0-2__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.