---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Classic iOS v3.0.2

# Mobile Classic iOS v3.0.2 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Mobile Classic iOS v3.0.2
release provides problem fixes.

## Download the latest Mobile Classic version {#classic-ios-v3-0-2__section_nqy_3vr_nsb}

To download the latest release, visit the [Apple App Store](https://itunes.apple.com/us/app/servicenow/id1044428492?mt=8).  
Important:  
There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

## Fixed in this release

{#classic-ios-v3-0-2__tbl_AllFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile PRB690540 | Using iOS 9.3 or newer and SSO throws a -999 error | Attempting to connect to a ServiceNow instance configured to use SSO with an iOS device with OS 9.3.2 or newer results in a "NSURLErrorDomain error -999" error. |   |
| Mobile PRB690863 | SSO sign in fails if the IDP redirects to a non-root path | If an IDP redirects the instance back to a non-root path (e.g. instance.service-now.com/ESS), then the SSO-OAuth handshake silently fails. |   |
| Mobile PRB690967 | Native map markers should be consistent with mobile web | Map marker labels are not positioned correctly in the native app and do not automatically reload correctly when the map is zoomed. | 1. View a map with custom labels markers that have a custom label offset. 2. Ensure the map supports live reloading when zooming. 3. Zoom around on the map. Expected result: Markers should live-reload when zooming. Custom marker labels should be correctly positioned. Actual result: Markers do not reload in the native app. Marker labels are positioned with inverted label offsets compared to the mobile web experience. |
| Mobile PRB691868 | In the iOS app, the backward slash ( \\ ) is not shown in the keyboard for the username field, unlike password |   | In the iOS app: 1. Type something in the username field. 2. Note that the user needs to hold the forward slash ( / ) to enter a backward slash ( \\ ). This is inconvenient for customers who use ' \\ ' in their user names. |
[ ]

{#classic-ios-v3-0-2__tbl_AllFixes}