Mobile Agent - BlackBerry for Android v20.5.0

  • Release version: Mobile
  • Updated November 6, 2025
  • 2 minutes to read
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    Summary of Mobile Agent - BlackBerry for Android v20.5.0

    The Mobile Agent - BlackBerry for Android v20.5.0 release, updated on November 6, 2025, includes several fixes aimed at improving application performance. Users can download the latest version from the Google Play store and can experience the app through a demo account available post-download.

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    Key Features

    • Location Tracking Fix: Addresses an issue where the initial location entry in the geohistory table sometimes records a cached location.
    • Keyboard Behavior Improvement: Fixes a bug where the keyboard disappears if the user does not type for over one second when using input fields on multi-page forms.
    • Crash Resolution: Resolves a crash that occurs when submitting a reservation request in the app.
    • Questionnaire Navigation Fix: Corrects the issue where questionnaires can get stuck due to improper processing of actions.
    • Input Form Submission: Ensures the submit button is activated after filling in all mandatory inputs on the Input Form Screen.

    Key Outcomes

    With this release, users can expect enhanced stability and usability of the Mobile Agent app, leading to a smoother experience when performing tasks such as location tracking, submitting reservations, and completing questionnaires. Additionally, minor bug fixes and performance improvements contribute to overall application reliability.

    The Android v20.5.0 release provides fixes for the application.

    Download the latest mobile app version

    To download the latest release, visit the Google Play store. Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen.

    Fixed in this release

    Problem Short description Description Steps to reproduce

    Android Mobile

    PRB1947988

    The initial Agent location entry in the geo_history table sometimes records a cached location

    		 This occurs when the user enables location tracking.
    1. Log in to the Agent App.
    2. Enable Location tracking ( Manual / Action-based).

    Observe that the initial Agent location entry in the geo_history table sometimes records a cached location.

    Android Mobile

    PRB1920524

    		 In the Agent Mobile app, the keyboard disappears on a string input field if the user doesn't type for more than one second If a parameter screen has multiple pages, the keyboard disappears after one second of no typing when filling in some of the string input fields on an input form screen.
    1. Create a function where the action item is has a write-back action of type 'Script' and a parameter screen containing multiple pages.
    2. Create any input form screen with multiple pages and associate it to a function.
    3. Add the function to a record for example 'work order' screen (for example, open My work tab in the Agent app on an Android device).
    4. Open a work order task (for example check under 'My group tasks').
    5. Open any WOT and navigate to the work order from there.
    6. Select Options > Sign AIA declaration function..
    7. Fill in the fields and select Next.
    8. On the second page, start typing in the String type field.
    9. Stop typing for a few seconds.

    Notice that the keyboard closes within a couple of seconds.

    Android Mobile

    PRB1943594

    		 Mobile app crash when submitting a reservation request. The screen briefly loads, turns blue, and the application crashes crashes when submitting a reservation request.
    1. On the ServiceNow Mobile App, navigate to Reservations > New Reservation.
    2. Select Building A, floor 1, unselect "All day" date, and select today's date.
    3. Select Submit.

    Observe that the screen briefly loads, turns blue, and the application crashes. Relaunching the app reproduces the issue every time.

    Android Mobile

    PRB1947635

    		 Questionnaires occasionally get stuck The root cause is the out-of-order processing of SetBottomButtons Cabrillo actions.
    1. Navigate to My work > See all.
    2. Select a WOT ending in 20390.
    3. Select Take questionnaire.

      The user lands on the 'Get Started' page.

    4. Refresh the 'Get Started' page.

    The user is redirected back to the 'Get Started' page, which erroneously displays the Previous / Next / Submit buttons instead of the Get Started button.

    Android Mobile

    PRB1939439

    		 The Input Form Screen Submit button is not activated after filling in all mandatory inputs The user is unable to submit from the Input Form Screen on first try if there are mandatory variables.

    This version also includes other minor bug fixes and performance improvements.