--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent - BlackBerry for iOS v19.4.0 # Mobile Agent - BlackBerry for iOS v19.4.0 {#ariaid-title1} Release version: Mobile Updated April 3, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent - BlackBerry for iOS v19.4.0 The Mobile Agent for BlackBerry on iOS has been updated to version 19.4.0, released on April 3, 2025. This release focuses on fixing various application issues and improving overall performance. Users can download the latest version from the Apple App Store and can try a demo using a demo account available on the initial post-download screen or instance list screen. Show full answer Show less ## Key Features * **Bug Fixes:** This release addresses several identified problems, enhancing user experience. * **Demo Availability:** Users can explore the application through a demo option post-download. ## Key Outcomes * **Improved Push Notifications:** Resolved an issue where push notifications with universal links would not open the intended screen. * **Placeholder Text Visibility:** Fixed the absence of placeholder text in the Scheduled Retirement field on IT Asset Management assets. * **Impersonation Functionality:** Corrected an error preventing users from ending impersonation if usernames contained a '\\' character. * **File Name Display:** Enhanced the display of special characters in file names within the app. * **Barcode Scanning Support:** Noted that UPC-A (12 digits) barcode scans are not supported. * **Survey Input Form Issues:** Addressed scrolling issues in input form screens on devices running iOS 18. * **Data Visualization Fixes:** Resolved issues with decoding JSON that lacked labels, preventing display errors. This update also includes various minor bug fixes and performance improvements to ensure a smoother user experience. Customers are encouraged to update to this version to benefit from these enhancements. The iOS v19.4.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-blackberry-ios-v19-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-blackberry-ios-v19-4-0__xnx_lzn_1tb} {#agent-blackberry-ios-v19-4-0__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1863121 | A push notification with universal links doesn't open the destination screen | When a push notification with an internal link is selected, the screen is not opened. | | | Mobile iOS PRB1858857 | Placeholder text is not visible on an IT Asset Management asset | The Scheduled Retirement field on an IT Asset Management asset does not contain placeholder text. | 1. Log in to Agent Mobile. 2. Navigate to the Asset tab. 3. Navigate to IT Asset ManagementCreate Asset. 4. Select Submit (no details are needed at this stage). 5. Select the three dots in the upper right corner and select Create Asset. {#agent-blackberry-ios-v19-4-0__ol_n13_mkn_52c} Observe that the Scheduled Retirement field does not contain placeholder text. | | Mobile iOS PRB1855289 | The user cannot end an impersonation if the username of the logged in user and the impersonated user contain a '\\' character | The user observes an error message reading 'Unable to end impersonation' when attempting to end an impersonation. | | | Mobile iOS PRB1843346 | The Mobile App doesn't display special characters in file names | Special characters, such as @, are not displayed in file names. | 1. Open the Now Mobile app in a base instance. 2. Navigate to the Home tab. 3. Under My items, select My tasks. 4. Open a record. 5. Navigate to Updates. {#agent-blackberry-ios-v19-4-0__ol_vsj_zjn_52c} Notice that any attachment names with special characters do not display the special characters. | | Mobile iOS PRB1860053 | UPC-A (12 digits) barcode scans are not supported | iOS doesn't support UPC-A codes (12 digits) explicitly even though they are considered a subset of EAN-13 (13 digit) with a leading zero in the stringValue. | | | Mobile iOS PRB1863014 | Input form screen survey shows incorrect choices when scrolling on device running iOS 18 | After scrolling down the list of questions, the selected value of a choice at the top of the page is lost and the choice values are changed. | Pre-requisites: iPhone must be running iOS 18+. Use a small phone or an instance with an input form screen that is very large. 1. Open a survey that uses an input form screen with multiple single select choice cells. Note the options in the first few cells. 2. Scroll to the bottom of the form. 3. Scroll back to the top of the form. {#agent-blackberry-ios-v19-4-0__ol_kwb_f2c_v2c} Notice that one or more of the first few cells has changed to match the options of a lower cell. | | Mobile iOS PRB1868544 | Data visualization sources fail to decode JSON that does not contain a label | DAVisualization.VisualizationProperties.DataSource, expects to receive labeled JSON, so when JSON is received without a label, decoding fails and an error appears reading, 'Content couldn't be displayed'. | | [ ] {#agent-blackberry-ios-v19-4-0__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements. *[\>]: and then