--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Support for Android v18.1.0 # Now Support for Android v18.1.0 {#ariaid-title1} Release version: Mobile Updated August 1, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Support for Android v18.1.0 The Android v18.1.0 release enhances the ServiceNow mobile app by addressing various issues and improving performance. Users are encouraged to download the latest version from the Google Play store and can also utilize a demo account to explore the ServiceNow Agent app features. Show full answer Show less ## Key Features * **Bug Fixes:** This update resolves several specific issues that affected mobile functionality, including: * **RITM Approval Issues:** Fixed problems with approving or rejecting requests that were stuck in the input screen. * **Virtual Agent Button Display:** Corrected the display of prompted topics in Virtual Agent chat, ensuring they appear as buttons. * **WebRTC API Functionality:** Resolved issues with microphone and camera access for AWS calling features. * **Case Closure Navigation:** Adjusted the redirection behavior after closing case pages to improve user experience. * **Assignment Group Display:** Fixed how assignment group values are displayed in incident activities. * **Deep Link Functionality:** Addressed problems with opening deep links in mobile publishing apps. * **Barcode Scanning:** Improved reliability of the QR code scanning feature. ## Key Outcomes With these updates, ServiceNow customers can expect a smoother and more reliable mobile experience, facilitating better task management and communication through the app. Users should see improved interaction with the Virtual Agent, enhanced case handling, and better overall app functionality, leading to increased productivity when using the ServiceNow mobile platform. The Android v18.1.0 release provides fixes for the application. ## Download the latest mobile app version {#nowsupport-android-v18-1-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowsupport-android-v18-1-0__xnx_lzn_1tb} {#nowsupport-android-v18-1-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile Android PRB1750359 | Approving / Rejecting RITM with a comment does not work with reauthentication preconditions | The RITM should be rejected or approved but it stays in the reason input screen. | | | Mobile Android PRB1772263 | Prompted topics in Virtual Agent are not shown as buttons | Prompted topics in the default chat experience are not shown as buttons in Virtual Agent. | 1. Log in to an instance in Android mobile. 2. Select the chat icon the bottom right. {#nowsupport-android-v18-1-0__ol_qqn_qvj_ccc} Notice that a prompted topic appears above 'Show me everything' as a normal text/link rather than a button. In iOS it appears as a button with a border and filling color. | | Mobile Android PRB1768949 | The WebRTC API doesn't work on Android | A banner reads 'Please allow your browser to access your microphone and camera'. | 1. Log into a Now Mobile instance. 2. On Home, select My Call. This brings up the AWS calling feature. {#nowsupport-android-v18-1-0__ol_m1b_xvj_ccc} Observe a red banner that reads, 'Please allow your browser to access your microphone and camera'. | | Mobile Android PRB1747963 | Old chats in Virtual Agent (VA) in Now Mobile don't display the correct VA icon in iOS | The same chats for the same user on Now Mobile for Android show the correct icon. | | | Mobile Android PRB1763421 | Closing a case page redirects to the case form page and not a list of RPs | Upon closing the case page, the user is redirected to the case form page rather than being redirected to a case creation page that shows a list of RPs. | 1. Log in to the Mobile Agent app as a user with elevated privileges. 2. Navigate to the work view screen of Agent Workplace. 3. Select the 'Create a task' icon. 4. On the 'Create a case' screen, select any of the RP's (for example, 'Submit a general request'), fill in the mandatory fields, and submit.On submit, observe the request status screen. 5. Select the Close button. {#nowsupport-android-v18-1-0__ol_ync_2wj_ccc} Expected behavior: The user is redirected to a case creation page that shows a list of RPs. Actual behavior: The user is redirected back to the case form page. | | Mobile Android PRB1768279 | A reference field value is not parsed as a text string | An 'Assignment Group Field' value under the activities tab of 'Incidents' is displayed as a link instead of simple text in Now Agent. | 1. Log in to an instance. 2. Open any incident and assign it to 'A' user. 3. Create an assignment group ending with '.app'. 4. Change the assignment group on this INC to the newly created assignment group. 5. Log in to the Now Agent app. 6. Open 'My Incidents' or 'Tickets created by me'. 7. Open the affected INC. 8. Navigate to the 'Activity' tab. {#nowsupport-android-v18-1-0__ol_lrq_kwj_ccc} Observe a link in the Assignment Group Field value. | | Mobile Android PRB1771016 | Deep links cannot be opened | Mobile Publishing apps use the requesting instance to set up Android asset links. | 1. Submit an Android private mobile publishing app. 2. Install it on the device. 3. Long press the app icon and navigate to App infoOpen by default. {#nowsupport-android-v18-1-0__ol_oqc_pwj_ccc} Expected behavior: In the 'Open by default' list, observe one supported link with the name of the instance on which the mobile publishing app was requested. Actual behavior: The 'Open by default' list is empty. | | Mobile Android PRB1771016 | There is a null pointer exception in the logs | The error in the logs reads, 'Fatal Exception: java.lang.NullPointerException: destination.itemId must not be null'. | | | Mobile Android PRB1780274 | The barcode scanner intermittently fails to scan QR codes | | 1. Log in to the Agent app. 2. From More, select Asset. 3. Select Asset Lookup. 4. Scan a QR code. {#nowsupport-android-v18-1-0__ol_e4w_lwm_dcc} Expected behavior: The code is scanned and the details are shown on the app. Actual behavior: Nothing happens as the code doesn't get scanned. | [ ] {#nowsupport-android-v18-1-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then