---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Agent - BlackBerry for Android v19.5.1

# Mobile Agent - BlackBerry
for Android v19.5.1 {#ariaid-title1}

Release version: Mobile  
Updated May 1, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v19.5.1 release provides fixes for the application.

## Download the latest mobile app version {#agent-blackberry-android-v19-5-1__szp_lzn_1tb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try
the ServiceNow Agent app. You can use a demo
account from the initial post-download screen or the instance list screen.

## Fixed in this release {#agent-blackberry-android-v19-5-1__xnx_lzn_1tb}

{#agent-blackberry-android-v19-5-1__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile Android PRB1884005 | Users can share attachments even after attachment sharing has been disabled by the system property 'glide.sg.block_mobile_attachments_sharing' | When 'glide.sg.block_mobile_attachments_sharing' is true, the app should prevent files from being downloaded or saved by third party apps. However, the user is able to open unsupported file-types in third party apps even when this property is true, and therefore can download and share the attachments. | 1. Set 'glide.sg.block_mobile_attachments_sharing' to true. 2. Navigate to a list or form that contains an attachment for an unsupported file type, such as a PDF. 3. Select the attachment. {#agent-blackberry-android-v19-5-1__ol_jzk_p5h_2fc} Expected behavior: The app blocks the third party app from opening unsupported file type. Actual behavior: If a third party app is installed it is able to open the file type, and users are then able to save it to their device. |
[ ]

{#agent-blackberry-android-v19-5-1__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.