---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Mobile for iOS v21.2.0

# Now Mobile
for iOS v21.2.0 {#ariaid-title1}

Release version: Mobile  
Updated April 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The iOS v21.2.0 release provides fixes for the application.

## Download the latest mobile app version {#nowmobile-ios-v21-2-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowmobile-ios-v21-2-0__xnx_lzn_1tb}

{#nowmobile-ios-v21-2-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| iOS Mobile PRB1992112 | Catalog icons are not displayed when the short description is long | Catalog icons should be visible. | Pre-requisite: Service Catalog for mobile plugin is installed. 1. Open the Agent Mobile app. 2. Select Services. 3. Select any option from Browse services. Observe that Catalog icons are not displayed when the short description is long. |
| iOS Mobile PRB1993860 | Catalog items without icons don't align with catalog items that have them | Now Mobile users experience an issue in 'Workplace Safety Services' where catalog items without icons do not align with the catalog items that do. | 1. Log in to an instance via Now Mobile. 2. On the Home launcher tab, scroll down to 'Workplace Safety Services'. 3. Select See all. Notice that the catalog items without an icon do not align with the catalog items that do have icons. |
| iOS Mobile PRB1954340 | The user observes 'Error 153 Video player configuration error' when opening a Campaign | When the user opens a 'Campaign' with a YouTube video embedded, they observe an error. | Pre-condition: Install fresh clean app. 1. Open mobile (requester) app and log in to an instance. 2. Select MoreCampaigns. Expected behavior: The video displays the play button and background image. Actual behavior: There is error Error 153 Video player configuration error. |
| iOS Mobile PRB2002217 | The 'Start travel' and 'Start work' footer actions don't work properly | The buttons are not functional. |   |
| iOS Mobile PRB2001299 | The error 'Agent.NowAPIError' appears intermittently |   |   |
| iOS Mobile PRB2000187 | The Quick Action Function instance not visible on the launcher screen |   |   |
| iOS Mobile PRB1976084 | The date type value is displayed incorrectly on the Input Form screen | Date type value is displayed as yyyy-mm-dd HH:MM:SS on the Input Form screen in iOS. It should be displayed as yyyy-mm-dd. |   |
[ ]

{#nowmobile-ios-v21-2-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

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