---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Classic Android v2.3

# Mobile Classic
Android v2.3 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Mobile Classic
Android v2.3 release provides problem
fixes.

## Download the latest Mobile Classic version {#classic-android-v2-3__section_jyq_wvr_nsb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.servicenow&hl=en).  
Important:  
There are several new ServiceNow mobile apps, including Mobile Agent, Now Mobile, Mobile Onboarding, and Now Support. Check out these new apps for the latest features and capabilities.

## Fixed in this release

{#classic-android-v2-3__tbl_AllFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile PRB802370 | HTML in journal fields displays tags on native apps | When HTML code blocks are used in activity stream journal fields, the native applications do not render the HTML. Instead, the HTML tags are displayed as inline text. | 1. Create an HTML code block within an activity stream. 2. View that activity stream from the native mobile applications. Expected result: The HTML tags are stripped from the text block, leaving only "human readable" text. Actual result: The HTML tags are displayed inline. |
| Mobile PRB819268 | Android app does not update Location Timestamp when the Check In feature is used | When the Check In feature is used, the Android app does not send the Location Timestamp when location is updated on the sys_mobile_devices table. | Using the Android app: 1. Share your location with the "Check In" feature. 2. Navigate to the sys_mobile_devices record for the Android device. Expected result: Location Timestamp is updated. Actual result: Location Timestamp is not updated. |
[ ]

{#classic-android-v2-3__tbl_AllFixes}