---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Agent - Intune for Android v20.5.0

# Mobile Agent - Intune
for Android v20.5.0 {#ariaid-title1}

Release version: Mobile  
Updated November 6, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Mobile Agent - Intune for Android v20.5.0

The Mobile Agent - Intune for Android v20.5.0, released on November 6, 2025, addresses several issues in the application, enhancing overall user experience.
Users can download this latest version from the Google Play Store and can utilize a demo account to explore the ServiceNow Agent app functionalities.
Show full answer Show less  

## Key Features

* **Bug Fixes:** This release rectifies specific problems that affected user interactions within the app:
* PRB1947988: Issues with the initial Agent location entry in the geohistory table recording a cached location during location tracking.
* PRB1920524: The keyboard disappearing in string input fields after a brief pause in typing on multi-page forms.
* PRB1943594: Application crashes when submitting a reservation request.
* PRB1947635: Occasional glitches where questionnaires become unresponsive due to processing issues.
* PRB1939439: Submit button failing to activate after filling in all mandatory fields on the Input Form Screen.

## Key Outcomes

With these fixes and improvements, users can expect a more stable and responsive application experience. The update resolves critical issues that previously hindered functionality, ensuring smoother performance when using the ServiceNow Mobile Agent app on Android devices.  
The Android v20.5.0 release provides fixes for the application.

## Download the latest mobile app version {#agent-intune-android-v20-5-0__szp_lzn_1tb}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try
the ServiceNow Agent app. You can use a demo
account from the initial post-download screen or the instance list screen.

## Fixed in this release {#agent-intune-android-v20-5-0__xnx_lzn_1tb}

{#agent-intune-android-v20-5-0__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Android Mobile PRB1947988 | The initial Agent location entry in the geo_history table sometimes records a cached location | This occurs when the user enables location tracking. | 1. Log in to the Agent App. 2. Enable Location tracking ( Manual / Action-based). {#agent-intune-android-v20-5-0__ol_dsw_q5q_2hc} Observe that the initial Agent location entry in the geo_history table sometimes records a cached location. |
| Android Mobile PRB1920524 | In the Agent Mobile app, the keyboard disappears on a string input field if the user doesn't type for more than one second | If a parameter screen has multiple pages, the keyboard disappears after one second of no typing when filling in some of the string input fields on an input form screen. | 1. Create a function where the action item is has a write-back action of type 'Script' and a parameter screen containing multiple pages. 2. Create any input form screen with multiple pages and associate it to a function. 3. Add the function to a record for example 'work order' screen (for example, open My work tab in the Agent app on an Android device). 4. Open a work order task (for example check under 'My group tasks'). 5. Open any WOT and navigate to the work order from there. 6. Select OptionsSign AIA declaration function.. 7. Fill in the fields and select Next. 8. On the second page, start typing in the String type field. 9. Stop typing for a few seconds. {#agent-intune-android-v20-5-0__ol_jwg_t5q_2hc} Notice that the keyboard closes within a couple of seconds. |
| Android Mobile PRB1943594 | Mobile app crash when submitting a reservation request. | The screen briefly loads, turns blue, and the application crashes crashes when submitting a reservation request. | 1. On the ServiceNow Mobile App, navigate to ReservationsNew Reservation. 2. Select Building A, floor 1, unselect "All day" date, and select today's date. 3. Select Submit. {#agent-intune-android-v20-5-0__ol_i11_bvq_2hc} Observe that the screen briefly loads, turns blue, and the application crashes. Relaunching the app reproduces the issue every time. |
| Android Mobile PRB1947635 | Questionnaires occasionally get stuck | The root cause is the out-of-order processing of SetBottomButtons Cabrillo actions. | 1. Navigate to My workSee all. 2. Select a WOT ending in 20390. 3. Select Take questionnaire. The user lands on the 'Get Started' page. 4. Refresh the 'Get Started' page. {#agent-intune-android-v20-5-0__ol_gf2_gvq_2hc} The user is redirected back to the 'Get Started' page, which erroneously displays the Previous / Next / Submit buttons instead of the Get Started button. |
| Android Mobile PRB1939439 | The Input Form Screen Submit button is not activated after filling in all mandatory inputs | The user is unable to submit from the Input Form Screen on first try if there are mandatory variables. |   |
[ ]

{#agent-intune-android-v20-5-0__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.

*[\>]: and then