---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Now Support for iOS v18.2.0

# Now Support
for iOS v18.2.0 {#ariaid-title1}

Release version: Mobile  
Updated September 10, 2024  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The iOS v18.2.0 release provides fixes for the application.

## Download the latest mobile app version {#nowsupport-ios-v18-2-0__szp_lzn_1tb}

To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download
screen or the instance list screen.

## Fixed in this release {#nowsupport-ios-v18-2-0__xnx_lzn_1tb}

{#nowsupport-ios-v18-2-0__table_uw1_y14_31c__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile iOS PRB1780274 | The barcode scanner intermittently fails to scan QR codes | Barcode scanner is not working intermittently on iOS. | 1. Log in to the Agent app. 2. From More, select Asset. 3. Select Asset Lookup. 4. Scan a QR code. {#nowsupport-ios-v18-2-0__ol_wdf_nd4_lcc} Expected behavior: The code is scanned and the details are shown on the app. Actual behavior: Nothing happens as the code doesn't get scanned. |
| Mobile iOS PRB1784226 | Users in are reported as 'Anonymous' in the User Experience Analytics dashboard instead of appearing with a hashed user ID | When the user performs an activity in the app, they are reported as 'Anonymous' in the hashed user ID column in the User Experience Analytics dashboard. |   |
| Mobile iOS PRB1779258 | The user is unable to hide the hamburger button (three dots) on the top right corner of the chat window | There is no provision to hide the hamburger button available on the top right corner of chat window and the user is unable to hide the empty choice. | 1. Open Virtual Agent. 2. Observe whether the hamburger button (three dots) is there. {#nowsupport-ios-v18-2-0__ol_op4_sd4_lcc} Expected behavior: The button is not visible. Actual behavior: The button is visible, and when tapped, a message displays that says 'No support options available'. |
| Mobile iOS PRB1788898 | The app crashes when previewing a photo uploaded for an attachment variable in Record Producer | The app crashes when the user takes and uploads a photo in Record Producer, then clicks the link to preview it. |   |
| Mobile iOS PRB1763948 | The Asset lookup card doesn't display the background color for Asset Tags | Blue highlighted text is not visible. | 1. Open an Agent Mobile base instance. 2. Navigate to the Asset tab. 3. Select Asset lookup. 4. Type something in. 5. Submit. {#nowsupport-ios-v18-2-0__ol_tmv_h24_lcc} Expected behavior: Blue color highlighted text should be visible. Actual behavior: The blue text color is not visible. |
[ ]

{#nowsupport-ios-v18-2-0__table_uw1_y14_31c}

This version also includes other minor bug fixes and performance improvements.