--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for BlackBerry for iOS v18.3.0 # Now Mobile for BlackBerry for iOS v18.3.0 {#ariaid-title1} Release version: Mobile Updated October 3, 2024 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for BlackBerry for iOS v18.3.0 The iOS v18.3.0 release of Now Mobile for BlackBerry addresses several bugs and improves application performance. Customers are encouraged to download the latest version from the Apple App Store and can try the Mobile Agent using a demo account. Show full answer Show less ## Key Features * **Bug Fixes:** The update rectifies specific problems affecting user experience, including issues with read-only fields, favorites not being saved, and redirection after actions. * **Performance Improvements:** The release includes enhancements aimed at improving overall app efficiency. ## Key Outcomes With this update, users can expect: * Correct functionality of read-only Date/Time fields, ensuring they remain uneditable as intended. * Favorites to be saved correctly across instances, improving user navigation. * Enhanced usability when interacting with barcode scanner functionality and fulfillment instructions. * Consistency in payloads sent via Virtual Agent, ensuring a uniform experience across devices. Overall, this release aims to enhance user satisfaction by resolving existing issues and enhancing app performance. The iOS v18.3.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-blackberry-ios-v18-3-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-blackberry-ios-v18-3-0__xnx_lzn_1tb} {#nowmobile-blackberry-ios-v18-3-0__table_uw1_y14_31c__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Mobile iOS PRB1796531 | The read-only Date/Time field is editable | The Date/Time field is editable on iOS app 18.0.0 or above, but it should be read-only. | 1. Create a Date/Time field in an input form screen in Mobile App Builder. 2. Set it as 'Read-only' in Mobile App Builder. 3. Open the input form screen on iOS App 18.0.0 or above. 4. Tab the field. {#nowmobile-blackberry-ios-v18-3-0__ol_asr_jkf_wcc} Observe that the field is editable. | | Mobile iOS PRB1789000 | Favorites do not get saved after switching instances | Favorites are not saved when logging into one instance after logging out of another. | 1. Open mobile (requestor) app. 2. Log in to the instance 'appw'. 3. Log out of the instance. 4. Log in to the instance 'appv'. 5. In the AppletList section tap ListEmptyStateFavorites. {#nowmobile-blackberry-ios-v18-3-0__ol_b2p_qkf_wcc} Expected behavior: The favorites get saved. Actual behavior: The bookmark icon does not get filled and favorites do not get saved in the favorites screen. | | Mobile iOS PRB1794170 | The user is unable to remove favorited items from Now Mobile | The Favorite tile can't be removed. | 1. Log in to Now Mobile. 2. Select Request IT assistance. 3. Select Favorite. 4. Navigate to the home page and refresh. 5. Tap the Favorite tile, remove it, and refresh. {#nowmobile-blackberry-ios-v18-3-0__ol_h2h_blf_wcc} Notice that the Favorite tile doesn't go away. | | Mobile iOS PRB1756073 | The user is not redirected to the barcode scanner screen | Jump-to-screen functionality after a successful action completion doesn't work as expected. | 1. Log in to the Mobile Agent app. 2. Navigate to Barcode scanner screenScan BarcodeRecord screen. 3. Select the 'Foot' function configured to update one of the fields. 4. Submit. {#nowmobile-blackberry-ios-v18-3-0__ol_nfp_flf_wcc} Expected behavior: The user is redirected to the barcode scanner screen. Actual behavior: The user stays on the record screen. | | Mobile iOS PRB1794694 | Fulfillment instruction text is truncated in Now Agent | The agent is unable to view text for fulfillment instruction under the 'Fulfillment Instruction' section in a case on Now Agent. | 1. Log in to the instance with the 'Workplace or Agent Mobile' plugin installed. 2. Create records and assigned them to the agent: sn_wsd_case_workplace_case. 3. Log in to the Mobile app as the assigned agent. 4. Check the records and 'Fulfillment Instruction' screen.Notice that fulfillment instruction text is visible. 5. Refresh the screen by swiping down. {#nowmobile-blackberry-ios-v18-3-0__ol_mmk_4lf_wcc} Expected behavior: The text for fulfillment instruction should remain same. Actual behavior: The text is small and not readable. | | Mobile iOS PRB1797932 | The Mobile UI rule to make the date field read-only doesn't work on iOS devices | | 1. Log in to an Agent Mobile instance. 2. Navigate to My workMy Incidents. 3. Open any Incident record. 4. Select the top menu functions and select Test UI Rule. 5. Set the Category to 'Yes'. 6. Set the Sub Category to 'Yes'. {#nowmobile-blackberry-ios-v18-3-0__ol_zcz_4mf_wcc} Expected behavior: The 'UI Date 1' field should be read-only. Actual behavior: The 'UI Date1' field is editable. | | Mobile iOS PRB1719075 | A payload sent by Virtual Agent from the mobile app is different from one sent from the desktop | A payload sent by Virtual Agent from the mobile app and desktop are different | 1. Log in to any base Vancouver instance from two separate sessions, one via the NOW mobile app as an end user, and other via desktop as an agent. 2. Initiate a chat from the mobile app and accept the chat from desktop view. 3. Select the attachment icon and select Open camera or Open library. 4. Once the image is attached, open the sys_cs_conversation record from the back-end and check for the payload of the message. 5. Select the attachment icon again and select Attach a file. 6. Repeat Step 4. {#nowmobile-blackberry-ios-v18-3-0__ol_cy5_xmf_wcc} Expected behavior: The payload from the image uploaded via camera/library and 'Attach a file' are the same. Actual behavior: The payload from the image uploaded via camera/library and 'Attach a file' are different. | [ ] {#nowmobile-blackberry-ios-v18-3-0__table_uw1_y14_31c} This version also includes other minor bug fixes and performance improvements. *[\>]: and then