---
sourceDocument: Mobile App Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes

 Release :

    - mobile

ft:locale :

    - en-US

ft:publication_title :

    - Mobile App Release Notes

ft:clusterId :

    - rnmo

bundleId :

    - rnmo


---

# Mobile Onboarding for Android v14.3.1

# Mobile Onboarding for Android v14.3.1 {#ariaid-title1}

Release version: Mobile  
Updated July 15, 2022  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Android v14.3.1 release provides fixes for the
application.

## Download the latest mobile app version {#onboarding-android-v14-3-1__m4d_52g_25b}

To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.onboarding). Users can launch a demo to try
the Mobile Onboarding app. You can use a demo account from the initial
post-download screen or the instance list screen.

## Fixed in this release {#onboarding-android-v14-3-1__l23_52g_25b}

{#onboarding-android-v14-3-1__AllOtherFixes__entry__4}

| Problem | Short description | Description | Steps to reproduce |
|-|-|-|-|
| Mobile Android (non-classic) PRB1590126 [KB1123524](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1123524) | Some Android users cannot log in and experience an infinite loading spinner | Affected users will have experienced a database migration that added the forceSsoId column with a null value. The issue is observed when those users upgrade to versions where the Android code does not handle those null values properly. | Refer to the listed KB article for details. |
| Mobile Android (non-classic) PRB1590171 | The app crashes when adding an instance for some Android users | After being unable to access their previously-added instance, if the user tries to add the same URL as a new instance, the app crashes. | 1. Install an app and add an instance. 2. Verify that it appears on the instance list screen. 3. Upgrade the app. 4. Select an instance and observe an infinite spinner. 5. Select the + button. 6. Add same instance that you added in step 1 and select Save and log in. {#onboarding-android-v14-3-1__ol_srb_djp_ytb} Expected behavior: The app works as expected. Actual behavior: The app crashes. |
[ ]

{#onboarding-android-v14-3-1__AllOtherFixes}

This version also includes other minor bug fixes and performance improvements.