1. Open a page that has a search bar.
2. Pull to refresh.
3. Tap the search bar.

Expected behavior: The search bar becomes the first responder.

Actual behavior: The search bar does not become the first responder.

1. Install the ServiceNow Agent app.
2. Launch the app and tap Try with a Demo Account.
3. Select any incident and open it.
4. Select the 3-button vertical menu, then tap Edit.
5. Turn on VoiceOver.
6. Swipe right until a category is selected that has a search component (for example, Inquiry/Help or Assignment Group) and double tap.
7. Swipe right again until the Search button is highlighted and double tap it to expand and search.

Expected behavior: VoiceOver should announce 'Search, button, expanded. Editing'.

Actual behavior: VoiceOver announces 'Search, button', then 'Editing (with additional info)'. VoiceOver should also announce when the search field is collapsed.

1. Create a screen UI policy that sets Assignment Group and Assigned To as mandatory if they are both empty.
2. Log in to the ServiceNow Agent app.
3. Open an incident record and choose the Edit action.

   Notice that Assignment Group and Assigned Toare mandatory.

4. Select 'None' for both of these fields.
5. Log in as another user.
6. Open an incident from the 'Incidents' tab.
7. Tap the 3 dots and select Edit.

   You should see Assignment Group and Assigned To are mandatory.

8. Select 'None' for either of the fields.

Expected behavior: On Android, 'None' does not satisfy the 'Mandatory' requirement and does not allow submission.

Actual behavior: On iOS, 'None' allows submission, regardless of the field being mandatory.

1. Launch the Agent app and sign in with an ITIL user account.
2. Navigate to 'My Work' and tap See All next to 'My Incidents'.
3. Turn on VoiceOver.
4. Double tap the filter icon.

Notice that focus is somewhere above the screen, and VoiceOver announces 'double tap to dismiss pop-up button'. There should be no hidden pop-up and the focus should move to 'Cancel' when the screen loads.

1. Launch the Agent app.
2. Select Try with a demo account > Service Desk Agent > Launch Demo.
3. Select any incident under 'My Incidents'.
4. Turn on VoiceOver.
5. Swipe right to scroll through the Details fields.

Expected behavior: Focus should only be on the field itself.

Actual behavior: There is an extra tab stop for the entries on the details.

1. Launch the Agent app.
2. Select Try with a demo account > Service Desk > Agent Launch Demo.
3. Next to 'My Incidents', tap See All.
4. Turn on VoiceOver.
5. Double tap the filter icon.
6. Enter any search criteria.

   This activates the Clear button.

7. Double tap the Cancel button.

Expected behavior: VoiceOver should announce 'Cleared Successfully'.

Actual behavior: The entries you made will clear and the Clear button becomes inactive, but no status message is read by VoiceOver.

1. Install the ServiceNow Agent app.
2. Launch 'Try with a Demo'.
3. Select Service Desk Agent, then select Launch Demo.
4. Turn on VoiceOver.
5. Tap the 3-button menu and select Create an Incident.
6. Swipe left until 'Required Field Caller button' is announced and highlighted, and double tap.
7. Enter a search parameter and double tap Search.
8. Swipe left until the focus is on the results list and swipe left to highlight each returned item.

VoiceOver announces each selection as you swipe through the results, but the number and position are not announced.

1. Log in on Now Mobile app as an ITIL user.
2. Under Browse Service, click Hardware and select any item.
3. Select details like quantity or color, and include an attachment picture.
4. Select Order Now > Checkout.
5. After the order is placed, verify that the 'Thank you! Your Request has been submitted' message is displayed.
6. Tap the Close button, which should navigate the user back to the Services page.

The Close button doesn't respond.

1. Access the Agent Mobile app on iOS.
2. Log in to the instance.
3. Navigate to the settings.

Expected behavior: The luminosity contrast ratio for the settings arrow is less than 3:1.

Actual behavior: The luminosity contrast ratio for the settings arrow contrast ratio is 1.9:1.

1. Change the iOS device language to Spanish.
2. Log in to the Mobile Agent app on any instance.
3. Tap More in the bottom right.
4. Select Notifications.

Expected behavior: The 'You do not have any notifications at this time' text should be in Spanish. This works correctly in the Android apps.

Actual behavior: The 'You do not have any notifications at this time' text is still in English.

1. Sign in to a Now Mobile app on network.
2. Disconnect from the corporate network.
3. Access the app again.

1. Log in to any Intune app (NowMobile Intune, Agent Intune, or Onboarding Intune).
2. Make sure Edge is the browser set for authentication.
3. Attempt to log in.

Expected behavior: Edge should redirect to the app and show the homepage.

Actual behavior: Edge does not redirect to the mobile app after the login flow is completed, and shows a black screen or launches in the device web browser.