--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Mobile Agent for Android v21.3.0 # Mobile Agent for Android v21.3.0 {#ariaid-title1} Release version: Mobile Updated May 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Agent for Android v21.3.0 The Mobile Agent for Android v21.3.0 release focuses on addressing critical application stability issues and improving user experience. This update includes fixes for memory management during offline-to-online synchronization, deep link handling, theming under Microsoft Intune, and crash issues related to network connectivity. ServiceNow customers using the Android Mobile Agent can expect enhanced reliability and smoother operation, particularly in offline scenarios and device management environments. Show full answer Show less ## Key Fixes and Improvements * **Offline to Online Sync Stability:** Resolved an OutOfMemoryError that occurred when syncing large volumes of work order tasks (WOTs). Previously, the app could time out or crash during synchronization due to duplicate large data in memory. Now, offline actions sync successfully without crashes, ensuring continuous workflow even with large payloads. * **Third-Party Deep Link Support:** Fixed an issue where third-party URLs did not open in an external browser from the Now Mobile app, improving link navigation and integration with external resources. * **Theming under Microsoft Intune MDM/MAM:** Corrected dialog theming issues where dialogs appeared dark and unreadable when devices were in dark mode with Intune management. Dialogs now display a proper light theme ensuring readability and compliance with device management policies. * **Whitelabel App Universal Link Handling:** Addressed an error where whitelabel apps with custom app IDs showed "Error link not supported" when using universal links. * **Now SDK Sample Application Crash Fix:** Fixed crashes that occurred when the device was connected to WiFi without internet access. This prevents unexpected app termination under such network conditions. * **Additional Bug Fixes and Performance Enhancements:** Various minor improvements to enhance overall app stability and performance. ## Practical Impact for ServiceNow Customers By upgrading to Mobile Agent for Android v21.3.0, customers will experience significantly improved app stability during offline usage and synchronization. The fixes ensure reliable syncing of offline actions without memory crashes, which is critical for field agents working in low connectivity areas. The improved handling of deep links and device management theming enhances user experience and compliance with enterprise policies. Additionally, addressing crashes related to WiFi without internet ensures smoother app operation in diverse network environments. Customers can download this update from the Google Play Store and try the demo account for evaluation. The Android v21.3.0 release provides fixes for the application. ## Download the latest mobile app version {#agent-android-v21-3-0__szp_lzn_1tb} To download the latest release, visit the [Google Play store](https://play.google.com/store/apps/details?id=com.servicenow.fulfiller). Users can launch a demo to try the ServiceNow Agent app. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#agent-android-v21-3-0__xnx_lzn_1tb} {#agent-android-v21-3-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | Android Mobile PRB2004137 | OutOfMemoryError during offline to online sync | The app either times out after two minutes or crashes during sync with an OutOfMemoryError. | 1. Install Android Agent 21.1.0. 2. Enable Offline mode. 3. Perform actions on a large number of WOTs (for example, Start Work, Close Complete) while offline. 4. Allow actions to queue locally for sync. 5. Switch back online to trigger /sync. 6. Observe behavior while processing a large sync response (tens of MB). Expected behavior: Offline actions should sync successfully without crashing, even with large payloads. The app should not duplicate large response data in memory during sync processing. Users should not be left in an invalid post‑crash state. Actual behavior: The app with either time out after two minutes or crash during sync with an OutOfMemoryError. A crash may surface as RxJava UndeliverableException caused by OOM. | | Android Mobile PRB2009019 | A third party deeplink is not functioning in the Now Mobile app | The user is not redirected to the external browser when they select third-party URLs. | | | Android Mobile PRB2006299 | Dialogs do not theme correctly under Microsoft Intune MDM/MAM | The dialog is dark themed and unreadable. | 1. Set up any FSM instance with a work order task that has a Special Handling Note. 2. Set up Intune to work with Agent Intune app. 3. Change the device theme to Dark mode (not in-app theme). 4. Log in to Intune and instance on the Agent Intune app. 5. Ensure that the in-app theme (SettingsPreferencesThemeis Default). 6. Open the work order task in 1. Expected behavior: The dialog should be light themed and with the right colors. Actual behavior: The dialog is dark themed and unreadable. | | Android Mobile PRB2003717 | Whitelabel app with custom app ID will show 'Error link not supported' with a universal link | | | | Android Mobile PRB2004277 | Now SDK Sample Application crash when device is connected to WiFi without internet due to ServiceNow SDK preload | | 1. Build and run now SDK sample application. 2. Log in. 3. Exit the application by swiping away from task switcher. 4. Disable internet access while keeping wifi on. 5. Open the app. Observe that the app crashes. | [ ] {#agent-android-v21-3-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then