--- sourceDocument: Mobile App Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/mobile-release-notes Release : - mobile ft:locale : - en-US ft:publication_title : - Mobile App Release Notes ft:clusterId : - rnmo bundleId : - rnmo --- # Now Mobile for iOS v21.4.0 # Now Mobile for iOS v21.4.0 {#ariaid-title1} Release version: Mobile Updated June 11, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Mobile for iOS v21.4.0 Release The Now Mobile for iOS v21.4.0 release, updated on June 11, 2026, delivers important fixes to enhance the stability and usability of the application. Customers can download the latest version from the Apple App Store and try the Mobile Agent demo using a demo account available after installation. Show full answer Show less ## Key Fixes and Improvements * **Crash Resolution:** Fixed a crash issue related to Firebase in CalendarStore to improve app reliability. * **Japanese User Mentions:** Resolved a problem where users could not be mentioned in the Activity Stream when using the Japanese keyboard (Romaji). Now, users with Japanese names can be correctly mentioned without glitches. * **Smart Routing for Links:** Fixed the issue where List, Form, and Knowledge Base links were not properly routed to their respective apps, ensuring smoother navigation. * **Search Results Feedback:** Corrected the behavior where keyword searches returning no matches showed a blank page instead of 'No results found' on iOS, aligning it with the Android experience for clear user feedback. * **Location Focus Behavior:** Improved the consistency of focus positioning when selecting location cards during audits, enhancing accessibility and navigation flow. * **Icon Display:** Fixed the incorrect display of the 'Question Circle' icon in the mobile screen tab, ensuring UI elements appear as configured. * **Additional Minor Fixes:** Various bug fixes and performance improvements to increase overall app stability and user experience. ## What This Means for ServiceNow Customers ServiceNow customers using Now Mobile on iOS can expect a more stable and user-friendly app experience with this release. The fixes address key usability issues, especially for users working in Japanese, searching data, or navigating location audits. Improved routing and UI consistency will help streamline mobile workflows and reduce friction in day-to-day operations. Customers should update to this version promptly to benefit from these enhancements and ensure their mobile experience aligns with their enterprise needs. The iOS v21.4.0 release provides fixes for the application. ## Download the latest mobile app version {#nowmobile-ios-v21-4-0__szp_lzn_1tb} To download the latest release, visit the [Apple App Store](https://apps.apple.com/us/app/servicenow-agent/id1446951408). Users can launch a demo to try the Mobile Agent. You can use a demo account from the initial post-download screen or the instance list screen. ## Fixed in this release {#nowmobile-ios-v21-4-0__xnx_lzn_1tb} {#nowmobile-ios-v21-4-0__AllOtherFixes__entry__4} | Problem | Short description | Description | Steps to reproduce | |-|-|-|-| | iOS Mobile PRB1996628 | Crash in Firebase in CalendarStore | | | | iOS Mobile PRB2004945 | Users can't be mentioned in Japanese | Users can't be mentioned in the Activity Stream in Japanese in Now Mobile. | 1. Install the Japanese keyboard in iOS by opening SettingsKeyboardKeyboardsAdd New Keyboard and add 'Japanese - Romaji' keyboard. 2. Create a user in the instance with first name 'テスト' (test) and family name 'ユーザー' (user). 3. Create an incident with admin user. 4. Log in to Now Mobile with admin user. 5. Open the incident created in step 3. 6. Select 'Updates' tab and 'Add Comment'. 7. Select the 'Japanese - Romaji' keyboard (日本語ローマ字). 8. Type '@' and select '@'. 9. Type 'tesuto' and select 'テスト'. Expected behavior: 'テスト ユーザー' user is displayed. Actual behavior: No user is displayed but if you delete the last character (ト) the user is displayed. | | iOS Mobile PRB2003734 | Smart routing of List, Form, and KB links to apps doesn't work | | | | iOS Mobile PRB2016497 | Searching for key words returns a blank page | While searching for key words in the Now mobile app, a blank page is returned instead of 'No results found' being displayed. | Pre-requisites: Create a new search configuration under the 'Homepage' Launcher screen header using the base instance NowMobile App Search Configurations, with the search engine set to 'Zing' and the following Application Search Sources added: Incidents, Knowledge. 1. Open the Now Mobile app on an iOS device. 2. Tap the search icon and enter keywords such as thing, cookie, or post. 3. If there are no perfect matches, then it should show as 'No results found'. 4. It is showing as 'No results found' in Android correctly but in iOS it is displaying a blank page. Expected behavior: When no results match the searched keyword, the message 'No results found' should be displayed. Actual behavior: On iOS, a blank page is displayed instead of the 'No results found' message. | | iOS Mobile PRB1949448 | Focus does not start at the beginning of the page when selecting a location | When user selects location card, the focus does not consistently start at the top of the page. | 1. Navigate to the 'Asset' tab and select Location auditsMore optionsNew Location Audit and select a location. 2. Navigate to the list of locations and submit a location. 3. Select a location card. 4. Navigate back to the 'Location audits' page and select the location card again. Expected behavior: Focus starts at the beginning of page. Actual behavior: Notice that the focus startslocation is inconsistent. | | iOS Mobile PRB2018049 | The Question Circle icon not displaying in iOS correctly | The mobile screen tab is configured to use the 'Question circle' icon, but it displays a different icon. | | [ ] {#nowmobile-ios-v21-4-0__AllOtherFixes} This version also includes other minor bug fixes and performance improvements. *[\>]: and then